Customer Loyalty Team Leader |Slough | Full-Time | Permanent | £36k + £2.6k car allowance
Drive customer loyalty. Lead high-impact campaigns. Make a measurable commercial impact.
Are you a commercially minded marketing or customer engagement professional who enjoys combining strategy with hands-on delivery? Do you have experience leading people, managing customer campaigns and using data to drive business growth?
They are looking for a Customer Loyalty Team Leader to take ownership of customer retention and end-of-contract engagement strategies. This is an opportunity to lead a small, agile team, influence customer marketing activity and play a key role in increasing customer renewals through targeted, data-led campaigns. If you thrive in a fast-paced environment where your ideas can make a genuine difference, we'd love to hear from you.
The Role
Reporting into senior management, you will lead the delivery of customer retention campaigns, ensuring customers receive the right communication at the right time across multiple channels including email, SMS and telephone.
You'll oversee campaign planning, CRM data management, reporting and team performance, while working closely with internal stakeholders to deliver engaging, brand-aligned customer journeys that maximise renewals and customer loyalty.
This is a varied role that combines lea...
Customer Loyalty Team Leader • Slough, Berkshire, Berkshire, UK
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