Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal.
This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards.
Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential.
This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites.
Hours of work are between 7:45am - 20:00pm depending on day and shift.
Your Time at Work
You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement.
- Lead, coach, and develop a high-performing Switchboard team
- Manage rotas in line with demand and service expectations
- Drive call quality, tone of voice, and brand standards
- Oversee daily operations, ensuring service levels are consistently met
- Monitor performance metrics, including response times and call handling
- Implement escalation and overflow processes ...
Switchboard Manager • South West London, London, UK
Location London office 3 fixed office days per week Monday Tuesday Thursday.We are seeking an experienced Platform Manager to join our Global Technology D2C team responsible for managing and optimi... Show more
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers.By combining 100 years of craft excellence with 6,000 experts across 52 ... Show more
A leading global workforce solutions company based in London is seeking a Technical Platform Manager.The ideal candidate will have significant experience in technical management, particularly in eC... Show more
Delivery Manager to enhance their engineering team in banking and finance.This role involves overseeing project delivery, managing engineers, and ensuring client satisfaction.The ideal candidate wi... Show more
Our client is a renowned organisation within the UK’s technology sector, known for their high-traffic consumer platform utilised by millions.They foster a collaborative, innovative, and people-firs... Show more
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers.By combining 100 years of craft excellence with 6,000 experts across 52 ... Show more
Mimecast Limited is seeking a Senior Engineering Manager - Cloud Networking to lead a team focused on building and managing the hybrid-cloud network.This role emphasizes mentoring engineers, drivin... Show more
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers.By combining 100 years of craft excellence with 6,000 experts across 52 ... Show more
VIA is looking for a Mobile Engineering Manager to lead the development of product areas within our mobile apps.You'll guide a team of engineers to enhance app performance and reliability for trans... Show more
Lead the design, delivery, and continuous optimisation of end-to-end customer journeys (e.Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.... Show more
Senior Engineering Manager – Cloud Networking.We operate at scale - billions of transactions, a global hybrid-cloud footprint, and the kind of network challenges that simply don’t exist in smaller ... Show more
Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 months**Service Delivery Manager:**More tha... Show more
Dormont Manufacturing Co is seeking a Senior Engineering Manager in Cloud Networking.You will lead a team of engineers to develop and manage our hybrid-cloud network architecture.The ideal candidat... Show more
As a Lead Delivery Manager, you’ll be accountable for the successful delivery of complex digital projects.This could mean leading a small, intricate delivery with a focus on consultancy, a large pr... Show more
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers.By combining 100 years of craft excellence with 6,000 experts across 52 ... Show more
Spark Foundry, the Acceleration Agency.We help brands to identify, learn and respond to opportunities faster than the competition.Every client has an area of their business they need to accelerate,... Show more
NORNORM is hiring a Delivery Manager - Circular Operations to own office furniture installations from planning to execution.You will lead on-site delivery, coordinate with partners, and drive the c... Show more
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.JW believ... Show more
Manager Global Deskside Service DeliveryApplylocations: London, Englandtime type: Full timeposted on: Posted 28 Days Agojob requisition id: R2049753**Location**London - One Canada Square, L... Show more
A prominent recruitment firm is seeking an experienced 360 Contract Consultant to take ownership of its contract recruitment division.This role involves leveraging existing clients, driving new bus... Show more
){kind=logo}
