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Helpdesk AdministratorTalent Solution Partners • West Malling, Kent, UK
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Helpdesk Administrator

Helpdesk Administrator

Talent Solution Partners • West Malling, Kent, UK
30+ days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
Job description


Helpdesk Administrator

Location: West Malling, Kent
Salary:£28,000
Hours: Monday to Friday

About the Role

An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.

Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.

Duties & Responsibilities

  • Log and manage reactive maintenance requests through the CAFM system
  • Allocate jobs to engineers and subcontractors
  • Monitor work orders to ensure service level agreements (SLAs) are achieved
  • Liaise with clients, engineers, and suppliers to provide updates on outstanding works
  • Raise purchase orders and process relevant documentation
  • Maintain accurate records and update internal systems
  • Support the wider operations team with administrative duties
  • Produce reports and assist with general office administration

About You

  • Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
  • Experience within the Facilities Ma...
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Helpdesk Administrator • West Malling, Kent, UK

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