An excellent opportunity for a customer services professional looking to work in an environment that makes a real difference to the student population. 35hrs per week working on site. Pay range per hour between 19.03 and 20.90 based on skills and experience.
About Us
The King's community is committed to serving society. Our Strategic Vision 2030 outlines our aspirations for the future.
The Student Knowledge, Information & Enquiries department is focused on helping students to get the information they need quickly and easily and to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all Kings students, from enrolment to graduation.
We manage the student lifecycle from application to graduation to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.
About the Role
Student Services Frontline is King's central team for enquiry management. Student Enquiries Officers handle enquiries from students, alumni and third parties via various enquiry channels including in person, online and by phone. They are responsible for providing excellent customer service and handling often complex enquiries using our Customer Relationship Management software (CRM...
Student Enquiries Officer • Central London, London, UK
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