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JLA
Quality ManagerJLA • Sowerby Bridge, West Yorkshire, UK
Quality Manager

Quality Manager

JLA • Sowerby Bridge, West Yorkshire, UK
30+ days ago
Job type
  • Full-time
Job description

Job title

Quality Manager

Function

Internal Sales

Location

Manchester or Ripponden Office

Reports to

Quality & Compliance Manager

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function.

The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of ...
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Quality Manager • Sowerby Bridge, West Yorkshire, UK

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