Location: BirminghamSalary: £35,000 - £42,000 per annumJob Type: Full-Time | Permanent
Lead Operational ExcellenceAre you an experienced Operations or Account Manager who thrives on delivering exceptional service, building strong client relationships and driving operational performance?
We're looking for an Operational Account Manager to oversee the day-to-day delivery of dedicated client contracts, ensuring high service standards, operational efficiency and commercial success.
The RoleYou'll manage a portfolio of key accounts, ensuring contractual obligations, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved. Working closely with clients and internal teams, you'll identify opportunities to improve service delivery, enhance operational performance and drive continuous improvement.
You'll also lead and develop your team, using data and performance insight to deliver excellent customer outcomes and support business growth.
Key ResponsibilitiesOperational Account Manager • Birmingham, West Midlands, UK
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