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Brook Street NMR
Customer Service Contracts AdministratorBrook Street NMR • Belfast, County Antrim, Northern Ireland
Customer Service Contracts Administrator

Customer Service Contracts Administrator

Brook Street NMR • Belfast, County Antrim, Northern Ireland
17 days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
Job description

Brook Street Recruitment is delighted to be recruiting on behalf of our Belfast client for a Customer Service Contracts Administrator to join their growing team.

The Role


You will support the management and administration of customer contracts and long-term agreements, ensuring excellent service delivery and that all contractual commitments are met.

Key Responsibilities

  • Respond promptly to customer enquiries.
  • Process customer orders accurately, including stock allocation and order release.
  • Use planning software to support efficient order fulfilment.
  • Upload and manage customer forecasts.
  • Maintain customer inventory levels and stock reservations.
  • Obtain supplier quotations and raise purchase requisitions as required.
  • Manage outstanding order books and monitor incoming stock.
  • Communicate proactively with customers regarding potential delays.
  • Monitor customer credit limits and liaise with accounts to resolve issues.
  • Build strong product knowledge to maximise opportunities.
  • Record customer interactions on the CRM system.
  • Provide account cover during colleague absences.
  • Identify opportunities to add value and develop existing customer relationships.

Health, Safety & Environment

  • Follow all company health and safety policies and procedures.
  • Report accidents, incidents, or hazards promptly.
  • Maintain a safe and tidy working environment.
  • Wear appropriate PPE when required.
  • Attend all mandatory health and safety training.

Essential Criteria

  • GCSEs/A-Levels (or equivalent).
  • Strong Microsoft Office skills, particularly Outlook and Excel.
  • Excellent organisational, analytical, and numerical abilities.
  • Strong IT skills and attention to detail.
  • Ability to work accurately and meet deadlines.
  • Excellent customer service and relationship-building skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and use initiative.

Hours


Monday to Friday, 8:30am - 5:00pm

Salary - £28,000 per annum

To apply, please send your CV to Colleen Farquharson via the apply link.

#NIT2

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Customer Service Contracts Administrator • Belfast, County Antrim, Northern Ireland

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