Anti-Social Behaviour (ASB) Caseworker
Location: Remote
Salary: £35,000.00 per annum, plus Car Allowance of £3,715 per annum
Vacancy Type: Permanent, Full Time (37.5 hours per week)
Home Based, covering Cotswolds, Oxfordshire & West Berkshire
Here at Stonewater, we are seeking an Anti-Social Behaviour (ASB) Caseworker – someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting role within our Customer Experience (CX) directorate.
You’ll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. You’ll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essential to the success of the role.
Legal action is often a last resort in our ASB casework, and we always look...
Anti-Social Behaviour (ASB) Caseworker • Oxford, Oxfordshire, UK
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