Senior Account Manager, Amazon Pick up and Returns

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Senior Account Manager for Amazon's alternative delivery solutions in the UK.
About the Role:
Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers through Lockers and Counters. As the Senior Account Manager, you will be responsible for managing complex partner relationships, expanding our Locker/Counter network, driving strategic growth across the UK, keeping a very high bar on Quality, and presenting great ideas to leadership that help solve Customer experience. You will handle major partners across retail, grocery, shopping center, and transportation sectors while managing the end-to-end Locker and Counter network.


Key job responsibilities
•Own and drive executive-level relationships with C-level stakeholders across complex partner organisations
• Lead high-value, multi-stakeholder contract negotiations including commercial terms, SLAs, and network expansion agreements
• Manage the full Locker and Counter network lifecycle — performance optimisation, expansion strategy, and operational excellence
• Conduct market analysis and forecasting to shape strategic decisions and present recommendations confidently to senior leadership including VP-level stakeholders
• Drive network development and roll-out, maintain and optimise current operations, conduct performance reviews, and manage contract renewals
• Work cross-functionally with internal teams (Tech Ops/Installation, Retail, Finance, Marketing, Business Planning, Legal, Product Management, Tech)
• Lead business expansion, route-to-market strategies, and new product/service launches
• Drive offline marketing and advertising campaigns with location partners
• Leverage AI tools and automation to drive efficiency, generate insights, and improve decision-making across the business
• Ensure best-in-class customer experience across all Pickup and Return locations


A day in the life
You start your day reviewing network performance dashboards and network health across your Locker and Counter portfolio. You will be discussing contract negotiations with a strategic partner, followed by a cross-functional sync with Tech and Product on key initiatives. Later in the day, you're doing a deep dive and building a business case for Director review, leveraging AI tools to analyse performance data and shape next quarter's expansion plan. Every day you're driving growth, solving for customer experience, and representing PARP at the highest levels.

About the team
The Pickup and Return Points (PARP) team sits within Amazon Logistics and is responsible for building and scaling Amazon's alternative delivery network across the UK. We manage Lockers and Counters through strategic partnerships with major retailers, grocery chains, shopping centre, and transportation hubs. Our mission is to give customers more convenient options to pick up and return their parcels — while contributing to Amazon's sustainability goals by consolidating deliveries, reducing failed delivery attempts, and lowering last-mile carbon emissions. We operate at the intersection of partner management, network expansion, quality, and customer experience — working closely with Ops, Quality, Tech, Product, Finance, and Retail teams to deliver at pace. We are a high-performing team that values ownership, moves fast, and isn't afraid to challenge the status quo.

BASIC QUALIFICATIONS

- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- Knowledge of general AI tools
- Experience in ownership of projects and communicating timelines and executing independently
- Experience in oral and written communication
- Experience in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes
- Experience in account management, business development, or partner management

PREFERRED QUALIFICATIONS

- Experience in logistics, last-mile delivery, or retail network management
- Experience in Locker/Counter scale up or similar large-scale operational projects in last mile space
- Track record of using AI and automation to improve processes and drive efficiency