Spa Therapy & Retail Manager

Spa Therapy & Retail
Manager

Location: Ardencote Hotel
& Spa, Warwickshire

Reporting To: Head of Spa, Hotel Operations Manager & Managing
Director

Department: Spa - Therapy & Retail

Lead Luxury. Drive Performance.
Inspire Excellence.

Ardencote Hotel & Spa is
seeking an exceptional Spa Therapy & Retail Manager to lead and develop our
Therapy and Retail departments, ensuring outstanding guest experiences while
driving commercial success.

This is a pivotal leadership role
for an ambitious, commercially minded spa professional who thrives in a luxury
hospitality environment. You will be responsible for the operational and
financial performance of both departments, leading a talented team to deliver
exceptional service standards, maximise revenue opportunities, and create
memorable guest journeys.

Working closely with the Head of
Spa and wider hotel leadership team, you will play a key role in shaping the
future success of our spa offering while maintaining the luxury standards that
Ardencote is renowned for.

What You'll Be Doing

Leading Operational Excellence

• Overseeing the day-to-day management of the Therapy
  and Retail departments


• Ensuring the highest standards of service delivery,
  presentation and professionalism


• Managing treatment room utilisation and operational
  efficiency


• Supporting spa events, promotions and business
  initiatives


• Leading by example through active involvement in
  daily operations, including weekends and shift management

Driving Commercial Performance

• Delivering revenue growth across therapy treatments
  and retail sales


• Monitoring departmental performance against
  budgets, forecasts and KPIs


• Implementing strategies to maximise treatment
  bookings and retail spend


• Analysing business performance and identify
  opportunities for growth


• Maintaining effective stock control, purchasing and
  inventory management

Enhancing the Guest Experience

• Creating a seamless, personalised and memorable spa
  journey for every guest


• Ensuring all guest interactions reflect Ardencote's
  luxury service standards


• Managing guest feedback and resolve concerns
  professionally and effectively


• Continuously seek opportunities to improve service
  delivery and guest satisfaction

Developing High-Performing
Teams

• Leading recruitment, onboarding, training and
  development of Therapy and Retail teams


• Coaching, motivating and inspiring colleagues to
  achieve their full potential


• Conducting performance reviews and support career
  development planning


• Creating a positive, inclusive and professional
  working environment


• Managing rotas and payroll in line with business
  needs and budgets

Maintaining Compliance &
Standards

• Ensuring compliance with Health & Safety
  legislation and company policies


• Upholding high standards of hygiene, cleanliness
  and operational safety


• Maintaining accurate records and support audit
  requirements


• Championing a safe and secure environment for
  guests and team members

About You

We're looking for a passionate and
experienced leader who brings:

• Have previous management experience within a luxury
  spa, wellness, hospitality or retail environment


• Excellent commercial awareness with experience
  managing budgets, payroll and KPIs


• Proven ability to drive retail performance and
  revenue growth


• Excellent people leadership, coaching and team
  development skills


• Outstanding guest service and relationship-building
  abilities


• Excellent organisational, planning and
  problem-solving skills


• Confidence working in a fast-paced, hands-on
  operational role


• Knowledge of Health & Safety, compliance and
  spa operational standards

Further Information:

• Full-time: Working 45 hours per week
• Working 5 out of 7 days a week
• Shift Pattern: As required
• Salary: £40,000 - £45,000 per annum
• Full flexibility is key as you will be expected
  to work as and when necessary to meet the needs of the team and the business
• Candidates must have the right to work in the UK
  at the time of application and throughout their employment. Unfortunately,
  sponsorship is not available for this position, either now or in the future

Why Join Ardencote?

At Ardencote, we pride ourselves
on delivering exceptional hospitality experiences in a beautiful and inspiring
setting. As Therapy & Retail Manager, you'll have the opportunity to make a
significant impact on our spa operation, lead talented teams and contribute to
the continued success of one of the region's leading spa destinations.

If you're a passionate spa
professional with a flair for leadership, guest experience and commercial
success, we'd love to hear from you.

What We Offer

• Work in a picturesque estate with a focus on luxury
  and high standards in hospitality


• Complimentary Spa Day on work anniversaries at any
  of our company spas


• Complimentary use of leisure and spa facilities


• Access to the Employee Assistance Program


• 30% discount on overnight stays and spa days


• Discounts on food, drink and retail across our
  venues


• Pension scheme


• Free Parking


• Refer-a-Friend scheme


• Excellent Induction and training programme


• Perkbox Online benefits and discounts


• On-line Doctor support (appointments/prescriptions)


• A fun, supportive and inclusive work environment
  with loads of development opportunities

Apply today and help shape the
future of luxury wellness at Ardencote.