Restaurant Communications Manager (12 Month FTC)

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done
it since 1939, when the idea of crispy, original recipe chicken took Kentucky
by storm. Now, we’re proud to serve 1000+ communities across the UK and
Ireland, bringing the grit, pride and iconic reputation that we started with,
all those years ago.

Across the Restaurant Support Centre (RSC), we come to work
to be ourselves, and to make something of ourselves. We want to see our
potential go that little bit further, as part of one of the world’s most iconic
brands.

What’s the gig? Well, you support our restaurants — and
we’ll support you every step of the way. Simple. Our doors are open — and they
can take you anywhere.

All we ask is that you be you. Because that makes us, us.
Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where
people don’t just work - they thrive and feel
genuinely proud to be part of something real. We’re here for all
36,000 members of Team KFC – shaping a bold, inclusive culture where everyone
feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and
are people first, always. From finding and nurturing top talent
to unlocking growth opportunities, we’re ambitious about
our people’s potential. We ask questions, push boundaries, and
challenge the usual way of doing things - if it means building a
better experience for our teams, we’re all in.

WHAT WE'RE LOOKING FOR

This role is ideal for someone who enjoys operating in a
fast-moving, high-accountability environment. Much of the work in this role is
driven by fixed operational deadlines that cannot flex - meaning planning,
organisation and resilience are essential. You'll find yourself regularly
influencing stakeholders and shaping priorities, alongside crafting and
adapting communications.

Success in this position will come from building trusted
relationships, making sound decisions, and helping the business communicate
change in a way that's clear, simple and practical for restaurant teams. As
part of the role, you'll take part in a shared out-of-hours on-call rota to
occasionally support urgent operational communications when needed.

In order to thrive, you must be supremely organised,
comfortable managing multiple competing priorities and confident making
decisions under pressure. You'll know when to challenge, when to influence and
when to move quickly. Most importantly, you'll understand that great
communications aren't measured by how well they're written - they're measured
by whether people understand them, act on them and can deliver them in busy
restaurant environments.

You’ll also have a key role in planning some big and
important events – like big celebrations or large team gatherings. At KFC we
love to recognise our people, celebrate their success and create memorable,
meaningful events. You’ll look for amazing ways to bring magic and sparkle to
all of the events you plan.

Finally, the other core pillar of the role is to support
some of our senior leaders in elevating their voice and using it, in the
moments that matter. You’ll partner, guide and advise, as a trusted expert, on
both internal and external communications, using their voice.

EXPERIENCE
- Significant experience in internal, operational
or field communications within a fast-paced, multi-site business.
- Experience working with frontline audiences in
hospitality, retail, leisure, franchise or similar operational environments
would be ideal.
- Experience leading complex cross-functional
delivery involving multiple stakeholders, competing priorities and fixed
deadlines.
- Proven experience influencing senior
stakeholders and confidently challenging priorities where appropriate.
- Experience translating complex operational
information into simple, actionable communications.
- Experience managing communication governance,
planning processes or operational delivery calendars.
- Experience using insight and feedback to improve
communication effectiveness.

SKILLS
- Outstanding writing and editing skills, with the
ability to adapt tone and style for different audiences.
- Experience in the planning and execution of
videography projects would be ideal.
- Exceptional organisation and project management
skills, with the ability to manage multiple overlapping deadlines without
losing attention to detail.
- Strong stakeholder management and influencing
skills, including the confidence to challenge constructively and build
consensus.
- Excellent operational judgement – the ability to
assess what frontline teams need to know - and equally importantly, what they
don't.
- Ability to simplify complexity into practical
actions.
- Resilient, calm and adaptable under pressure.
- High attention to detail and commitment to
delivering accurate communications on time, every time.
- Comfortable presenting, facilitating planning
sessions and working with senior leadership teams.
- Strong Microsoft 365 skills, particularly
PowerPoint, Word, Outlook and Teams.

WHAT’S IN IT FOR YOU:

We offer benefits that make your life that little bit
easier, because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and
Live Well Days, we’ve created a package that supports the real you, in and out
of work.

You’ll get:

• Hybrid working from our Woking RSC (just 24 mins
  from London). This role is remote based but occasional visits to our RSC
  will be required.


• Up to 11% company pension contributions


• Fri-Yay finishes at 1pm every Friday


• 25 days’ holiday (plus bank hols) a


• 5 Live Well Days a year, just for you


• Bonus scheme linked to company & personal
  performance


• Private healthcare, Digital GP access & mental
  health coaching


• Enhanced parental leave and flexible return options


• Study support, income protection, life cover &
  more


• And yes—25% off the chicken

Because real ones deserve real
rewards.

THE ROAD TO BECOMING A REAL
ONE...

1. Apply (Go on... do it) – send us your CV and answer
   a couple of app questions.


2. Intro call with our Talent Team


3. Virtual call with Hiring Manager + another member
   of the Comms team


4. F2F interview & Task at our HQ, Home of The
   Real Ones in Woking

KFC FOR EVERYONE:

Whoever you are and wherever you’re from, KFC is a place
where you can bring the real you to work.

Our promise is this: every person who applies to a role at
KFC, regardless of age, background, ethnicity, gender, ability, religion or
sexual orientation, will have an equal opportunity to work here. We don’t just
welcome, we encourage applications from underrepresented groups from all
industries.

If you’d like any additional support with your application,
have a disability or condition that may affect your performance during the
recruitment process, or have any other requirements — just let us know. We’ll
be there to help you be the real you.

Ready?

We hope so, if you’re ready to be part of our community,
now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t - we’d still
love to hear from you.

Beware of
fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco
Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only
posts jobs on official careers pages and never asks for money during
onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social
apps.