Patient Experience Lead - Quality and Governance Specialist

Patient Experience Lead | Spire South Bank Hospital | Worcester | 22.5 hours per week | Part Time | £19,800.00 per annum |Permanent | Excellent Benefits

Spire South Bank Hospital have an exciting opportunity for a Patient Experience Lead to lead and drive improvements to the patient experience. This role is part time (22.5 hours) in the Quality and Governance team.
Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.
Our vision is to be recognised as a world-class healthcare provider, bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled, reviewed and embedded.
The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
The post holder is responsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints, concerns and enquiries from patients and carers, promoting patient involvement and using all patient and carer/ family feedback to improve practice, processes and experience.
The post holder needs to be proactive in dealing with issues without instruction as appropriate, be a self-starter and be able to chair and inspire the patient experience committee.
Who we're looking for:
- Good working knowledge of the CQC.
- Experience of dealing with patients and other stakeholders
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences
- Able to work to tight timescales
- Confidence to make decisions in an appropriate manner when direction is not available
- Self-starter with experience of dealing with patients and other stakeholders
- Demonstrable experience in healthcare
- Knowledge of healthcare processes
- Keen interest in Hospital development and service improvement
- Ability to build relationships with Stakeholders
- Ability to manage conflict and negotiate outcomes
- IT literate and a competent user of MS Office suite
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park.
We commit to our employees' well-being through work life balance, on-going development, support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.