Talent.com
Stoneacre Motor Group
IT Service Desk AnalystStoneacre Motor Group • THORNE, GB
IT Service Desk Analyst

IT Service Desk Analyst

Stoneacre Motor Group • THORNE, GB
30+ days ago
Job type
  • Full-time
Job description

The Vacancy

Stoneacre is one of the UK’s largest, most successful, and fastest-growing motor groups, with over 60 locations nationwide. We represent more than 30 of the world’s leading manufacturers and employ over 3,000 people.

Due to continued success, Stoneacre is expanding rapidly, creating exciting new opportunities across the business. We are currently recruiting a highly motivated individual to join our IT team as a Service Desk Analyst.

Reporting to the IT Service Delivery Manager, you will join a team responsible for supporting and maintaining the company’s IT systems, as well as providing efficient support to all business users.

The IT team handles a wide range of queries, from basic user administration, password resets, and help requests, to manufacturer-driven IT projects. As an IT Service Desk Analyst, you will play a key role in providing first-line support, resolving IT issues, and preparing equipment for use across the group.

This is an excellent opportunity to develop your technical skills and progress your career within the IT team. You will be joining at an exciting time, with the opportunity to contribute to the ongoing improvement of IT systems and practices across the business.

Duties / Responsibilities

  • Maintain control of IT equipment stock
  • Image and build desktops/laptops ready for use
  • Prepare and dispatch equipment to sites as required
  • Log and manage support tickets in line with IT support processes
  • Provide customer-focused technical support (deskside, phone, and remote)
  • Diagnose and resolve first-line IT issues efficiently
  • Escalate complex issues to appropriate team members
  • Support users by providing training and guidance on IT systems
  • Assist with basic administration of telephony systems
  • Manage user accounts across various systems

We Offer

  • Competitive salary
  • Working hours: Monday to Friday, 8:30am – 5:30pm (flexibility required)
  • 22 days holiday plus bank holidays

Person Specification / Experience Required

  • Strong communication skills, with the ability to engage with staff at all levels and franchise partners
  • Ability to explain technical concepts clearly to non-technical users
  • Logical and analytical approach to problem-solving
  • Ability to prioritise workload and deliver timely solutions
  • Capable of working independently and taking ownership of issues
  • Self-motivated team player, resourceful and keen to learn and share knowledge
  • Flexible, organised, and able to manage multiple priorities

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.

Create a job alert for this search

IT Service Desk Analyst • THORNE, GB

Similar jobs

IT Helpdesk Support

Austin BanksDoncaster, England, GB
Full-time

Salary: £22,000 - 27,000 per year.Minimum of 2 years experience in an IT Helpdesk or Service Desk role.Experience supporting Microsoft 365 cloud environments.Strong knowledge of Windows operating s... Show more

 • Promoted

Logistics Front Line Manager

Driver HireWorksop, ENG, GB
Full-time

Logistics Front Line Manager-Worksop.We are currently recruiting for a Front Line Manager to join a busy and fast-paced operation based in Worksop.This is a fantastic opportunity for someone with m... Show more

 • Promoted

IT Support and Systems Officer

Hawk 3 Talent SolutionsYork, England, GB
Full-time +1

Get AI-powered advice on this job and more exclusive features.Hawk 3 Talent Solutions provided pay range.This range is provided by Hawk 3 Talent Solutions.Your actual pay will be based on your skil... Show more

 • Promoted

Online Network Engineer Traineeship: Training & Placements

Career ChangeDoncaster, England, GB
Full-time +2

Network Engineer Placement Programme – No Experience Required.Our training will help you kick‑start a new career in Network Engineering.We are recruiting for companies that are looking to employ ou... Show more

 • Promoted

Lead Azure Architect - Remote/Hybrid.NET Cloud

Insight Recruitment GroupDoncaster, England, GB
Remote
Full-time

Insight Recruitment Group is seeking a Lead Azure Architect to join a transformative EdTech business.You will be pivotal in implementing architectural standards for their innovative C#.This role of... Show more

 • Promoted

Setting Out Engineer

PWS Technical Services (UK) LtdYorkshire and The Humber, ENG, GB
Full-time

This challenging and exciting opportunity requires an individual with a good level of qualification, coupled with at least 1-3 years relevant setting out experience from the civil engineering, cons... Show more

 • Promoted

Service Manager

ODIN RECRUITMENT GROUP LIMITEDDoncaster, GB
Full-time

A well-established engineering organisation with a strong presence in the industrial power transmission sector is seeking to appoint a ServiceManager Service Manager(UK & Ireland).Covering two maj... Show more

 • Promoted

Warehouse Admin Nights

Job&talentHarworth, Nottinghamshire, GB
Full-time

Warehouse Admin Nights - Tickhill.At Job&Talent, we are recruiting for a Warehouse Admin Nights to work with a leading company in the logistics sector in Tickhill.This role is essential for maintai... Show more

 • Promoted

System Analyst

SPG ResourcingYork, England, GB
Full-time

This range is provided by SPG Resourcing.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.An exciting opportunity has arisen for a Systems Analys... Show more

 • Promoted

Trainee Driving Instructor - Ollerton, Nottinghamshire, England

My Four WheelsOllerton, Nottinghamshire, GB
Full-time +1

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting ... Show more

 • Promoted

Site Service Engineer

Chase Taylor Recruitment LtdPark Central, England, GB
Full-time

Service Engineer / Onsite Support Engineer.Location: West Midlands (covering regional sites).This is an excellent opportunity for a skilled professional with a strong background in uPVC windows, do... Show more

 • Promoted

Cyber Security Manager

DainsPark Central, England, GB
Permanent

Dains Group is undergoing an exciting period of growth, with recent acquisitions creating a fast-paced and dynamic environment across the organisation.We’re seeking a strategic and collaborative Cy... Show more

 • Promoted

Senior Market Insights Analyst – Hedge Fund Focus

HiscoxYork, England, GB
Full-time

Financials Investment Analyst - Global Long/Short Hedge Fund — New York City Metropolitan Area (1 week ago).VP, Buy-side Investment Analyst (Asset Based Securitization) — Austin, Texas Metropolitan... Show more

 • Promoted

IT Support Analyst -2nd Line

DFSDoncaster, England, GB
Permanent

Job Type: Permanent, Job Sector: IT, Region: Yorkshire, Location: Doncaster, Salary Description: Competitive salary based on skills and experience, Posted: 16/07/2026, Recruiter: DFS, Job Ref: dfsg... Show more

 • Promoted

Junior Network Engineer: Build High-Availability Networks

Network Communication Systems LtdBentley, England, GB
Full-time

A communications solutions provider in Bentley seeks a Junior Network Engineer to ensure the integrity of high-availability network infrastructure and provide maximum performance for users.Responsi... Show more

 • Promoted

Service Engineer

TEC Partners - Technical Recruitment SpecialistsRetford, England, GB
Full-time

A well-established engineering company in Retford is seeking a Service Engineer to join their Installation & Operations team.This is a hybrid role, offering a mix of site-based work and remote supp... Show more

 • Promoted

IT Support Apprentice

QA LimitedDoncaster, England, GB
Permanent

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients.The business prides itself on high-quality service, technical expertise, and ... Show more

 • Promoted

Data Center Technician GB Onsite

RM Staffing B.V.York, YOR, GB
Full-time

This is an on-site position supporting mission-critical infrastructure at premier data center facilities.Project-based or ongoing support.Remote hands and smart hands services.Perform hardware inst... Show more

Lead Generation Specialist

EverestCatton, ENG, GB
Full-time

Lead Generation SpecialistWe are seeking a confident and customer-focused communicator to join our National Contact Centre.This is an excellent opportunity for someone who enjoys engaging with cust... Show more

 • Promoted

Group Information & Cyber Security Lead (Hybrid)

OscarDoncaster, England, GB
Full-time

A leading cyber security firm is looking for a strategic Group Information & Cyber Security Manager based in Doncaster or Leeds.This role involves leading the organization’s cyber security initiati... Show more