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Nelson Permanent Placements
Resident Liaison OfficerNelson Permanent Placements • Cheltenham, Gloucestershire, UK
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Resident Liaison Officer

Resident Liaison Officer

Nelson Permanent Placements • Cheltenham, Gloucestershire, UK
30+ days ago
Job type
  • Full-time
Job description
Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liaison officers to assist on projects in the Cheltenham ares This is your opportunity to work as a Residence Liaison Officer pm either installing Kitchens, bathrooms or external wall projects Key Responsibilities of a Tenant Liaison Officer: * Provide advice and support to residents prior to the installations process. * Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. * Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. * Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. * Manage the resident journey in accordance with client and company engagement procedures. * Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. * Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. * Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client’s customer care team where appropriate. * Arrange and confirm access with residents, scheduling appointments to facilitate the ...
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Resident Liaison Officer • Cheltenham, Gloucestershire, UK

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