Field IT Service Engineer

We have an exciting opportunity for a Field Service Engineer, fieldbased in Willenhall, West Midlands, you will be covering South East of England

Company Van & Equipment Supplied

Must have IT fault finding experience/skills

We are looking for someone who is motivated, friendly, hands-on and passionate about delivering great service. Your role will include prioritising and providing the best service in terms of new EPOS installations and specialist support as outlined below. We are looking for someone who will enjoy working alone or as part of a small team and has great attention to detail.

Key Tasks/Responsibilities:

• Installation of new EPOS hardware including, data cabling if appropriate Installation and deployment of systems using correct and documented procedures
• Provide EPOS operational standards advice – Via Telephone, modem, Best Practice and/or training
• Ensuring personal availability at all times required within defined territory(s)
• Holding adequate spares availability at all times within defined territory(s)
• Ensuring that all aspects of the build and repair process are followed at all times
• Ensuring all areas of the repair center and vehicles are in a clean & acceptable workable state at all times
• Compliance that all deployed/repaired systems are asset tracked and assigned to the correct customer
• Ensuring non-EPOS PC based ordering systems are supported and available at all times
• Support the Helpdesk team as required
• General administration duties
• Communicate any observations of future potential issues which may arise from any IT system

Key Skills:

• Basic numeracy and literacy skills are required
• An Electrical qualification is preferred but not essential
• Knowledge of structured data cabling is preferred
• Excellent communication skills and the ability to build strong working relationships
• IT fault finding experience/skills (essential)

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

What's in it for you?

Excellent benefits package including:

• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Well being support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

For more information on the role, please download the job description.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.