CPS Assistant Team Manager

Job Summary

CPS Assistant Team Manager

Anord Mardix, a Flex company, are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a CPS Assistant Team Manager located in Kent View, Kendal.

What a typical day looks like:

• Support the CPS Team Manager in overseeing the day-to-day operations of the service team, ensuring efficient and high-quality service delivery.
• Monitor team performance against KPIs and SLAs, identifying opportunities for continuous improvement.
• Coordinate engineer schedules, service visits, maintenance activities, and emergency callouts to meet customer requirements.
• Allocate resources effectively and adjust schedules as priorities change.
• Build and maintain strong relationships with customers, ensuring a high level of satisfaction and timely resolution of issues.
• Monitor service quality, review customer feedback, and implement actions to improve the customer experience.
• Support recruitment, onboarding, training, and development activities while helping to build a high-performing team.
• Raise and process purchase orders, manage service documentation, and ensure accurate administrative records.
• Liaise with engineers, subcontractors, suppliers, and customers to ensure smooth service execution.
• Coordinate the procurement of parts, equipment, and materials required for service delivery.
• Process warranty claims in line with manufacturer and supplier requirements.
• Ensure compliance with company policies, procedures, and health and safety standards.

The experience we're looking to add to our team:

• Previous experience in a Service Coordinator, Service Administrator, Customer Service, Scheduling, or similar service support role.
• Strong customer service skills with experience handling customer enquiries, resolving issues, and managing stakeholder relationships.
• Experience processing service orders, quotations, purchase orders, and other service-related documentation.
• Excellent organizational, planning, and multitasking skills with the ability to prioritize effectively in a fast-paced environment.
• Strong administrative skills with a high level of accuracy and attention to detail.
• Excellent communication and problem-solving skills, with the confidence to make decisions and escalate issues when required.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Experience leading, coaching, or developing service, maintenance, or customer support teams would be highly advantageous.
• Knowledge of LV Switchgear or other Critical Power equipment is a plus; however, full training will be provided to the right candidate.
• GCSEs (or equivalent) in English and Mathematics.
• A proactive, customer-focused mindset with a commitment to delivering exceptional service and driving operational excellence.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:A merit-based annual pay reviewEnhanced annual leaveEmployee recognition scheme and long service awardsReferral bonusVolunteer daysGroup Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a yearSick pay schemeCycle to Work schemeEnhanced maternity/paternity leave
• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access toEmployee Assistance Programme offering free access to qualified counsellors and expert adviceOn-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.

Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

AO16

annaokros

Job Category

Production Engineering

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).