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Service Desk AnalystVIQU IT Recruitment • Liverpool, Merseyside, UK
Service Desk Analyst

Service Desk Analyst

VIQU IT Recruitment • Liverpool, Merseyside, UK
28 days ago
Salary
£200.00 daily
Job type
  • Temporary
Job description

Service Desk Engineer – 3-month contract – Liverpool

My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.

As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.

Key experience required:

  • Experience as a Service desk engineer previously ideally in the legal industry
  • Microsoft 365 administration and support
  • ServiceNow – tickets
  • iManage (preferred)
  • Windows desktop support
  • Active Directory and user administration
  • General hardware, software and peripheral troubleshooting
  • Remote support tools

Key responsibilities:

  • Providing 1st and 2nd line technical support to end users via phone, email and remote support.
  • Logging, managing and resolving incidents and service requests through to completion.
  • Troubleshooting hardware, software and Microsoft 365 related issues.
  • Supporting users across Windows desktop environments and core busines...
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Service Desk Analyst • Liverpool, Merseyside, UK

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