Join the RAC as a Contact Centre Operations Lead and play a pivotal role in keeping millions of members moving when they need us most.
This is a high-impact leadership role at the heart of our Breakdown Assistance Centre, where you’ll inspire teams, shape performance, solve real-time operational challenges and create the conditions for colleagues to do brilliant work every day.
What you’ll be doing
What you’ll bring
Why you’ll love working at RAC
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
BAC Operations Lead • Walsall
We'recurrently looking for.Lead?to join our Transformation team.Hybrid/On-site asrequiredduring cutover periods).The role provides project management delivery to create a coordinated cutover pl... Show more
UPS in Birmingham is seeking a Shift Manager for a permanent position at Polar Speed Distribution Ltd.The role involves overseeing transport and warehouse hub operations, ensuring compliance with t... Show more
The Application Delivery Lead is accountable for the end‑to‑end delivery, quality assurance, and live operational stability of a portfolio of business‑critical applications.The role combines hands‑... Show more
POSH (Prevention of Sexual Harassment).The role involves managing the entire service delivery lifecycle—from client onboarding to execution—while ensuring.Coordinating service delivery with.Working... Show more
The purpose of this role is to lead a team of SOC analysts, who are collectively operating on a 24/7/365 basis.Technical and client-oriented SOC Operations Technical Lead role plays a pivotal senio... Show more
Aldi UK is looking for a passionate Store Manager to run a multi-million-pound store while inspiring the team to excel.You'll oversee everything from sorting deliveries and scheduling staff to mana... Show more
Senior BI Analyst role at Amtis Professional Ltd in the East Midlands combines hands-on analytics with strategic influence.You’ll own the analytics layer, build gold‑standard data products and part... Show more
Birmingham/Hybrid/ Mobile Worker\n.Enterprise Change & Transformation\n.Head of Value & Programme Governance\n.Help Shape the Success of Transformation at Compass\n.Compass Group UK & I... Show more
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals.Our advisor-led wealth management businesses provide financial plan... Show more
A healthcare organization in Walsall is seeking a Pharmacy Care Group Manager to oversee service delivery, manage budget analysis, and ensure compliance with quality standards.The ideal candidate w... Show more
Version 1 is looking for an experienced Java Technical Lead to join their expanding UK Digital Data & Cloud Practice.You will be involved in the design, development, and maintenance of cloud-based ... Show more
A growing engineering and manufacturing company is seeking a Head of Group Operations to oversee day-to-day operational activities across manufacturing, supply chain, and quality.The successful can... Show more
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.UCB is an equal opportunities employer.We are TEF rated Silver, with a Goo... Show more
Lithe Consulting Ltd seeks a Team Leader – Manufacturing in Stone, UK.The successful candidate will lead a production team to achieve targets while ensuring compliance with health and safety standa... Show more
Capgemini is seeking a SCADA Technology & Solutions Lead in Birmingham, UK.This role focuses on leading enterprise SCADA architecture solutions and IT/OT convergence within consultancy environments... Show more
Expression of interest - Operations Director.Join us on our new, exciting contract with Birmingham City Council.Mears Group has been awarded a major new 10-year partnership with Birmingham City Cou... Show more
Systems Development, Integration & Test Lead (SAS Implementation).We are seeking an experienced Systems Development, Integration & Test Lead to deliver a key SAS product implementation.This role wi... Show more
Please make an application promptly if you are a good match for this role due to high levels of interest.At Gallagher, we help clients face risk with confidence because we believe that when busines... Show more
Smartsearch Recruitment is seeking an Operations Manager located in Dudley, England, to oversee the day-to-day running of business operations.This role entails managing operational teams, monitorin... Show more
A prestigious care home organization is seeking a Regional Support Manager to oversee multiple care homes in the West Midlands.The ideal candidate will possess senior care home management experienc... Show more
