Talent.com
Roc Search
Customer Support EngineerRoc Search • High Wycombe, ENG, GB
No longer accepting applications
Customer Support Engineer

Customer Support Engineer

Roc Search • High Wycombe, ENG, GB
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Job Description

Customer Support Engineer\n

Location: High Wycombe (office-based) with international travel
Employment Type: Permanent, Full-time

\n

A global engineering organisation specialising in water management solutions is seeking an experienced Customer Support Engineer to join their technical team.

\n

This is an excellent opportunity for an engineer with a strong mechanical, electrical, or process engineering background who enjoys solving complex technical challenges, supporting customers, and working with advanced engineered systems across international markets.

\n

You will provide expert technical support to customers and partners, ensuring the successful installation, operation, and ongoing performance of specialist water management systems.

The Role\n

As a Customer Support Engineer, you will be responsible for:

\n

    \n
  • Providing advanced technical support to customers, partners, and internal teams
  • \n
  • Travelling to customer sites across the UK and internationally to diagnose and resolve complex technical issues
  • \n
  • Supporting the installation, commissioning, validation, and troubleshooting of water management systems
  • \n
  • Carrying out fault finding across mechanical, electrical, and control systems
  • \n
  • Supporting product testing, performance reviews, and continuous improvement activities
  • \n
  • Producing clear technical reports, documentation, and troubleshooting guides
  • \n
  • Delivering technical training and support to customers and global partners
  • \n
  • Managing warranty investigations and assessing returned equipment
  • \n
  • Providing technical input into product risk assessments and engineering improvements
  • \n

\n

The role offers a varied and hands-on workload, with a high level of autonomy, customer interaction, and international travel opportunities, including occasional overnight stays and extended trips.

About You\n

The ideal candidate will have:

\n

    \n
  • Experience working in a customer support, technical support, service engineering, applications engineering, or similar engineering role
  • \n
  • A strong technical understanding of water management systems, process equipment, or industrial machinery
  • \n
  • Knowledge of mechanical systems, instrumentation, and control systems
  • \n
  • Experience diagnosing faults using tools such as multimeters and oscilloscopes
  • \n
  • A methodical approach to problem-solving and root cause analysis
  • \n
  • Strong communication skills with the ability to explain technical concepts clearly to customers and stakeholders
  • \n
  • Experience writing technical reports and maintaining documentation
  • \n
  • Confidence working independently in customer-facing environments
  • \n

Desirable Experience\n

    \n
  • Background in mechanical, chemical, electrical, or process engineering
  • \n
  • Experience supporting complex water systems or industrial equipment
  • \n
  • Engineering qualification (BTEC Level 4 or equivalent)
  • \n
  • Experience delivering technical training or customer presentations
  • \n
  • Experience working with international customers or distribution networks
  • \n
  • Additional language skills
  • \n

Package & Benefits\n

    \n
  • Competitive salary
  • \n
  • 25 days annual leave plus UK bank holidays (with option to buy/sell)
  • \n
  • Pension scheme
  • \n
  • Private medical insurance
  • \n
  • Access to a private GP service
  • \n
  • Company bonus scheme
  • \n
  • International travel opportunities
  • \n
  • Career development within a global engineering organisation
  • \n
Create a job alert for this search

Customer Support Engineer • High Wycombe, ENG, GB

Similar jobs

Technical Support Engineer - Platform Technologies

Dexian EuropeStaines-upon-Thames, England, GB
Permanent

Technical Support Engineer - Platform Technologies.We are seeking a Technical Support Engineer to join a world‑class client in the software development sector.The role features hybrid work: 2 days ... Show more

 • Promoted

Senior Technical Support Engineer

Aztech IT SolutionsMilton Keynes, England, GB
Full-time

We're seeking an experienced Senior Service Desk Engineer to join our Service Delivery team in Milton Keynes, taking ownership of escalated technical issues and P1 incidents while mentoring junior ... Show more

 • Promoted

Tech Support System Engineer - Fronius Welding

Fronius UKMilton Keynes, England, GB
Full-time

Our outstanding corporate culture, which unites us despite all our diversity and individuality.Our Fronius spirit, our sense of togetherness, is always present.No matter in which area, whether in d... Show more

 • Promoted

Key Account Engineer

Ranger Services Holdings LimitedSlough, ENG, GB
Full-time

KEY ACCOUNT FIRE & SECURITY ENGINEER.Reading Area | £40,000 - £50,000 + Company Vehicle + Overtime + Training.CIA Fire & Security, part of the Ranger Group, is looking for an ex... Show more

 • Promoted

Software Engineer Support

United States Digital Space LLCMilton Keynes, England, GB
Full-time

Santander's global payments technology ecosystem.It includes software-as-a-service capabilities across the entire payments value chain, such as account-to-account processing, FX, SWIFT connectivity... Show more

 • Promoted

Service Engineer

TieTalentHigh Wycombe, England, GB
Full-time +1

TieTalent – High Wycombe, England, United Kingdom.Salary: Competitive — up to £34k DOE.Job Type: Full Time, Permanent.Our client are a leading installer of orangeries, conservatories, garden rooms,... Show more

 • Promoted

Field Training & Support Engineer (UK)

MindrayMilton Keynes, England, GB
Full-time

Mindray in the UK seeking a Field Service role focusing on customer training and support.This position requires technical proficiency in electronic medical equipment and offers significant travel t... Show more

 • Promoted

Second Line Support Engineer

Tailor Made TechnologiesWoking, England, GB
Full-time

We are currently recruiting a 2nd Line Engineer to be based out of our customers site in Woking.Our customer is a market leader in the Catering and Food Supply sector.There is a team of experienced... Show more

 • Promoted

Metal Work UK LTD - Milton Keynes - Technical Support Engineer

Metal Work PneumaticMilton Keynes, England, GB
Full-time

Metal Work UK LTD - Milton Keynes - Technical Support Engineer - Rif.MWUK052026 For the expansion of our subsidiary in the United Kingdom we are looking for the following professional profile.Respo... Show more

 • Promoted

Electrical Software Support Engineer

TrimbleMilton Keynes, England, GB
Full-time

Electrical Software Support Engineer page is loaded## Electrical Software Support Engineerlocations: UK - Milton Keynestime type: For technical support and training in the use of our software a... Show more

 • Promoted

Technical sales engineer | Aylesbury, Buckinghamshire | £40000 - £65000 | Full time

Robert Hurst Group LtdAylesbury, England, GB
Full-time

Our client is a specialist provider of industrial dust extraction and local exhaust ventilation (LEV) for the woodworking industry.Selling LEV systems to customers across the UK.Conducting site vis... Show more

 • Promoted

Equipment Setup & Client Tech Support Specialist

Air IT LimitedMilton Keynes, England, GB
Full-time

Air IT Limited in Milton Keynes is seeking a Workshop Engineer to set up, configure and log new equipment, provide on-site and remote client support, and manage workshop inventory.The role focuses ... Show more

 • Promoted

Graduate Support Engineer – Customer-Focused Tech

Apex EliteBracknell, England, GB
Full-time

A leading technology firm in Bracknell is seeking an entry-level Support Engineer to join their global support team.The ideal candidate will be a STEM graduate with excellent communication skills a... Show more

 • Promoted

Technical Sales Support Engineer

OpenSourced - Search & SelectionMilton Keynes, England, GB
Full-time +1

OpenSourced - Search & Selection provided pay range.This range is provided by OpenSourced – Search & Selection.Your actual pay will be based on your skills and experience — talk with your recruiter... Show more

 • Promoted

Engineer – HW Tech Support

QuantumBracknell, England, GB
Full-time

Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges.Whether its wrangling Petabytes of data for cutting edge movie production,... Show more

 • Promoted

Field Service Engineer: Equipment Care & Customer Support

Bennie GroupMilton Keynes, England, GB
Full-time

Bennie Group in Milton Keynes is seeking a skilled technician for the commissioning, maintenance, and servicing of equipment and plant machinery.The role requires NVQ in Engineering, excellent comm... Show more

 • Promoted

Second Line Support Engineer

Searchability®Farnborough, England, GB
Full-time +1

Excellent opportunity to join a rapidly growing Managed Service Provider supporting a diverse range of business clients.Full-time, permanent role focused on 2nd line support, escalations, and infra... Show more

 • Promoted

In-Service Support Engineer

MatchtechHigh Wycombe, England, GB
Full-time

Consultant @ Matchtech | Defence & Public Sector Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/Wes... Show more

 • Promoted

Application Support Engineer

Harvey NashEgham, England, GB
Full-time

Application Support Engineer – Delivery & eCommerce Software (Hybrid, Egham).Days per Week in the Egham Office | 35 Hours (Flexible 8:00–18:00).An award-winning UK software company, part of a major... Show more

 • Promoted

Tech Support/System Engineer

Fronius ÖsterreichMilton Keynes, England, GB
Full-time

Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems.Providing support to customers and troubleshooting.Providing service and calibration of welding e... Show more