Territory Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Territory Manager

Permanent, full time

Field based in Wales and South West England

Territory Managers thrive on partnering with our most profitable customer toidentifyand execute growth and account development opportunities. They enjoyleveragingopportunities through customer site tours and targeted sales campaigns to deliver growth on core products. They are excited by potential connections, growth of theiraccountsand recognition by both the customer and CHEP.

In Partnership with the Account Managers, you are the face of CHEP in Wales and South West England and in charge ofon sitemanagement and retention of our most vital customer relationships. You enjoy working with customers in various fields; particularly, in the Food & Beverage production, manufacturing and FMCG environments.

Do you offer...

• A fullUK Driver's License (we provide the car!)

• Two years’ experience in afield basedcustomer facing role

• Two years’ experience inAccount ManagementandBusinessDevelopmentintheFMCGor Supply Chainsector

The Perks...

🌍Certified Top 17 Global Employer

💰Annual bonus (typically 10%)

📈Generous share scheme

🚗Company Car

🏥Private healthcare (single cover)

🕑Field based/remote working

🌴25 days holiday + statutory leave, withoptionto buy/sell 5 days

💼Up to 7.5% company pension

❤️Life Assurance & Employee Assistance Programme

Interested...?

Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you!

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.