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AccorHotel
Night ReceptionistAccorHotel • Knutsford, England, UK
Night Receptionist

Night Receptionist

AccorHotel • Knutsford, England, UK
Less than 1 hour ago
Job type
  • Full-time
Job description
  • Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
  • Deal with in-house guests requests recording all feedback as per our standard operating procedures.
  • Responsible for ensuring the accuracy of guest credit billing and financial transactions.
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
  • Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
  • Report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediately.
  • Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
  • Ensure the Reception desk is clean tidy and presentable at all times.

Qualifications :

  • Front office experience within a luxury hotel setting
  • Exceptional communication suited to a 5star guest experience
  • Ability to work independently
  • Knowledge of hotel systems including PMS and POS
  • High attention to detail in all guest and financial tasks
  • Strong security awareness during property checks
  • Availability for night shifts at Fairmont Cheshire The Mere


Additional Information :

What is in it for you

  • Exclusive Discounts:
    • Fairmont Cheshire The Mere Spa and Golf discount
    • Fairmont Raffles and Accor Hotels (friends and family rates are included)
    • 20% off food and beverage in on-site restaurants
  • Colleague restaurant
  • Being part of The Mere Team our culture is unique!
  • You will benefit from training and development opportunities
  • Competitive salary and benefits including pension
  • 28 days of holiday including public holidays
  • 1-5 days service award based on length of service
  • Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
  • And last but not least you will get to work with a team of EXTRAORDINARY people


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Night Receptionist • Knutsford, England, UK

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