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Hamilton Woods
Complaints ManagerHamilton Woods • Swadlincote, Derbyshire, UK
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Complaints Manager

Complaints Manager

Hamilton Woods • Swadlincote, Derbyshire, UK
30+ days ago
Job type
  • Permanent
Job description

Complaints Manager
£46,000 - £47,000
Permanent
Hybrid
Swadlincote

Hamilton Woods Associates are delighted to be partnering with a respected housing organisation to recruit a Complaints Manager on a permanent basis.

This is an excellent opportunity for an experienced complaints professional to lead a busy customer resolution service, ensuring complaints are handled efficiently, fairly and in line with regulatory expectations, while driving a culture of continuous improvement.

Responsibilities of the Complaints Manager include:

  • Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutions
  • Leading, motivating and developing a dedicated customer resolution team to achieve high performance standards
  • Investigating complex and escalated cases, providing fair, balanced and evidence-based outcomes
  • Monitoring complaint performance, ensuring service standards and response deadlines are consistently achieved
  • Producing reports and analysing complaint trends to identify opportunities for service improvement
  • Working closely with managers across multiple departments to resolve issues and improve customer experience
  • Promoting a positive approach to complaint resolution and embedding lessons learned across the wider business

Requirements of the Complaints Manager include:

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Complaints Manager • Swadlincote, Derbyshire, UK

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