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Rubicon Recruitment Agency
Customer Service CoordinatorRubicon Recruitment Agency • Blandford Forum, Dorset, England
Customer Service Coordinator

Customer Service Coordinator

Rubicon Recruitment Agency • Blandford Forum, Dorset, England
1 day ago
Salary
£29,400.00 yearly
Job type
  • Full-time
  • Quick Apply
Job description

You'll be the trusted, steady voice customers rely on as Customer Service Coordinator, with a salary of up to £29,400 DOE reflecting how much that trust matters.

Every call, quote and query becomes part of a smooth, dependable process you help keep running.

This is a role built on long term relationships, not quick wins.

As a Customer Service Coordinator, you will benefit from:

  • A stable, well-established business with a clear, supportive structure around you
  • A close-knit team where you're genuinely valued, not just another name on a rota
  • Ongoing training to help you grow your skills and confidence in the role
  • Settled, office-based hours in Blandford
  • The chance to build lasting relationships with customers and colleagues alike

As a Customer Service Coordinator, your responsibilities will include:

  • Process customer orders accurately using the company's ERP and CRM systems
  • Handle incoming calls, emails and live chat enquiries with a professional, friendly manner
  • Make outbound calls to keep customers updated on order status and next steps
  • Build strong, lasting rapport with customers to support long term relationships
  • Support the wider sales team by managing opportunities and forecasting within the CRM
  • Handle and resolve customer complaints in line with company procedure

As a Customer Service Coordinator, your experience will include:

  • Experience in a customer service based role
  • Confident using CRM and ERP systems to manage orders and enquiries
  • Excellent verbal and written communication skills
  • A flexible, team-oriented approach with a positive, can-do attitude
  • Comfortable building rapport with a wide range of internal and external stakeholders

If you're looking for a role where consistency and genuine relationships matter as much as the work itself, this could be a great next step. Apply today with an up-to-date CV or call Claire at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.

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Customer Service Coordinator • Blandford Forum, Dorset, England

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