Senior Sales Specialist, UKI Enterprise, Amazon Connect

Revolutionize Customer Experience with state of the art Cloud Solutions!

Join our dynamic team and become a strategic partner in transforming how businesses connect with their customers through innovative cloud technologies. Were seeking a passionate sales specialist who can bridge technology and business strategy to drive transformative customer experiences with agentic AI.

Key job responsibilities
- Develop and implement strategic go-to-market approaches for Amazon Connect targeting specific domains and customer segments
- Engage with executive leadership to understand complex business challenges and propose innovative cloud solutions
- Serve as the primary business specialist for customer services within your assigned territory (UKI Retail & CPG)
- Craft compelling value propositions that directly address customer needs and demonstrate AWSs unique capabilities
- Collaborate with global system integrators to deliver transformative customer projects

A day in the life
Your day will be a blend of strategic thinking customer engagement and business innovation. Youll collaborate with business leaders dive deep into complex customer challenges and craft tailored propositions that unlock new potential for organisations across various industries.

About the team
We are the Amazon Connect team dedicated to positioning AWS as the premier provider for AI in Customer Experience solutions. Our mission is to help customers reimagine their customer interactions through secure scalable and innovative cloud native services. Were not just selling technology; were enabling CX transformation that empowers businesses to connect with their customers like never before.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Experience in technology-related sales business development or sales engineering/consulting
- Speak write and read fluently in English
- Experience communicating across technical and non-technical audiences including executive level stakeholders or clients
- Experience in the customer service/contact center industry

- Experience establishing credibility quickly with senior level executives across organizations
- Experience in large complex deal negotiations with a successful track record
- Experience working in a matrixed organization
- Knowledge of cloud computing technologies

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1