Role: Client Service Manager
Location: Middlesborough (Office-based)
Salary: Competitive - DOE
Reports to: Managing Director
About the Role
We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly to the Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance, quality, and client experience of the Service Desk, ensuring service levels are consistently met and the team operates efficiently, professionally, and cohesively.
This role suits someone who is first and foremost a strong people manager, confident leading leads and managers, driving performance, and holding teams accountable, who also brings a broad technical understanding to make credible, informed decisions across the stack.
You will also work closely with the Commercial Team, providing the client insight needed for effective account management and helping to identify potential upsell opportunities.
Key Responsibilities
* Take full ownership of the Service Desk, ensuring it consistently meets SLAs, KPIs, and client expectations.
* Directly manage and develop the technical stack leads, providing clear direction, coaching, and performance management.
* Build a strong management structu...
Client Services Manager • Middlesbrough, North Yorkshire, UK
YMCA North Tyneside in North Shields is seeking an IT Client Services Manager to connect teams with technology essential for their operations.This full-time position involves acting as the main con... Show more
Recruitment Specialist - Control & Automation Technology.A rare opportunity to join the UK operation of a global engineering group at a pivotal time in their growth.We are working with a specialist... Show more
Be among the first 25 applicants.Location: UK - Hybrid (with travel to Alexander Dennis and customer sites as required).At Alexander Dennis, our vision is to lead the evolution of sustainable on‑ro... Show more
Our Client is a well-established specialist contractor delivering high-quality cladding and fa ade solutions across the UK.Due to continued growth and the commencement of new projects across Yorksh... Show more
A leading Investment Management firm in York and North Yorkshire is seeking an experienced Compliance professional.This role involves providing regulatory and technical advice on compliance issues ... Show more
A leading consulting firm in York is seeking an experienced Private Client Chartered Lawyer or Legal Executive.The role offers flexibility with home working options and career progression opportuni... Show more
Job Description: Deputy Care Operations Manager Full Time (42.Location:Modern Office, 11 Belasis Court, Belasis Business Park, Billingham, Stockton on Tees, TS23 4AZ Reports To:Area Care Operation... Show more
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and ... Show more
Provide existing and potential customers with a superior and consistent quality service both directly and in conjunction with GHA.To ensure efficient day to day Cargo Operations within the location... Show more
A leading regional civil engineering contractor is seeking a client-facing Contracts Manager to be the face of the business on.Northumbrian Water (NWL) AMP8 water civils.You ll lead multiple scheme... Show more
Lead and grow a Legal 500-recognised Private Client department with genuine autonomy to shape its future.Build on an established commercial and agricultural client base while developing the firm’s ... Show more
Location: Middlesborough (Office-based).We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk.This is a senior management role reporting direc... Show more
Armstrong Watson LLP is seeking a Business Services Senior Manager/Director for its Northallerton office.The role involves client relationship management, managing team performance, and driving bus... Show more
Job Ref: 3922 – 3+ PQE – Sunderland – up to £65,000 DOE.A well‑regarded regional law firm is seeking to appoint a Private Client Solicitor to join its growing private client team in response to inc... Show more
Middlesbrough, England, United Kingdom.IT Compliance & Service Manager.Middlesbrough, England, United Kingdom.Helping companies find the best Data and Marketing professionals at NRG.IT Compliance &... Show more
Streamline Services Consultancy Limited is hiring a Transport Operations Manager in Port Clarence to oversee the Northern transport team within the industrial chemicals sector.The role focuses on c... Show more
Service Manager - Stockton - Monday to Friday - 08:00-16:30 - 42 hours per week.Flexible hours available this includes job shares/ amended hours, we will consider all.Offering a work/life balance i... Show more
LocationSunderland, United Kingdom# Customer Success Manager at OneClickComplyLocationSunderland, United KingdomSalary£32500 - £60000 /yearJob TypeFull-timeDate PostedApril 30th, 2026Apply NowOneCl... Show more
A leading IT services company is seeking an Enterprise Connectivity Customer Success Manager to guide clients through their technology journey.This role involves overseeing customer retention and e... Show more
A leading global professional services company in York is seeking energetic Senior / Cost Managers with Rail experience to join their contract and cost management team.Responsibilities include admi... Show more
