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WSH Group
Operations DirectorWSH Group • London, England, UK
Operations Director

Operations Director

WSH Group • London, England, UK
2 days ago
Job type
  • Full-time
Job description

More about the role:

As the Operations Director you will play a pivotal role in overseeing the operational aspects of our catering services ensuring seamless execution and exceeding client expectations. Reporting directly to the Managing Director you will be responsible for managing a team of Senior Managers as well as collaborating closely with other departments such as culinary sales and finance.

  • Develop and implement strategies to optimise operational efficiency quality and profitability across all catering contracts.
  • Provide leadership and guidance to operational managers fostering a culture of accountability teamwork and continuous improvement.
  • Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
  • Build and maintain strong relationships with clients understanding their needs and preferences to deliver tailored catering solutions.
  • Collaborate with the sales team to support business development efforts including client presentations contract negotiations and renewals.
  • Address client feedback and concerns promptly striving to resolve issues and enhance overall satisfaction.
  • Ensure compliance with all relevant food safety regulations health and safety standards and company policies and procedures.
  • Implement rigorous quality assurance measures to uphold food quality presentation standards and service excellence.
  • Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
  • Work closely with the finance department to develop budgets forecasts and financial targets for catering operations.
  • Monitor financial performance against targets analysing variances and implementing cost control measures where necessary.
  • Identify opportunities for revenue growth and cost savings driving initiatives to improve profitability.
  • Stay abreast of industry trends best practices and emerging technologies incorporating relevant advancements into operational strategies

Qualifications :

Who you are:

  • Thrive on getting the best out of people and maximising commercial opportunities.
  • Excellent negotiating skills
  • Financially and commercially astute
  • Previous experience in a Operations Director role ideally in Food Service
  • Strong understanding of report writing and financial management.
  • Excellent management and communication skills
  • Excellent delegation and influencing skills.
  • Able to demonstrate an analytical approach to problem-solving.
  • Ability to devise and implement strategies to benefit both the company and the client.
  • Ability to display a real passion for food and customer service.


Additional Information :

Additional Information:

  • 25 days holiday (plus public holidays)
  • Plus your birthday off
  • Enhanced pension
  • Life Assurance cover
  • Discounts available on the high street shops holidays gyms and cinemas
  • Wellbeing assistance
  • Volunteering Days
  • Enhanced maternity leave
  • Secondary Carer leave
  • Wedding/Commitment day leave
  • Bespoke training and development including apprenticeships
  • Competitive salary


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1

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Operations Director • London, England, UK

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