Customer Executive

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Location: Home-based with regular travel to our Clitheroe, Lancashire factory, customer sites, and Hain Locations.

Join Our Commercial Team

We're looking for a driven and ambitious Customer Executive to join our Hot Eat Desserts commercial team. Reporting to the Customer Controller – Hot Eat Desserts, you'll play a key role in supporting the continued growth of one of our exciting own label categories.

This is a fantastic opportunity to develop your commercial career within a supportive, collaborative environment. You'll receive guidance and coaching while also having the autonomy to make a real impact on our business. Working closely with a wide range of internal teams and major UK retailers, you'll help deliver excellent customer service, drive commercial performance, and support the successful execution of our growth plans.

There is also the opportunity to take ownership of smaller customer accounts and contribute to new business development as your experience grows.

What You'll Be Doing

As Customer Executive, you'll support the day-to-day management of our customer accounts, including:

• Supporting the Customer Controller in delivering our "Brilliant Basics" across promotional administration, new product launches, customer finance administration, in-store analysis and commercial projects.
• Assisting with the management of customer accounts to deliver agreed sales, volume, profit, distribution and NPD objectives.
• Supporting the development and delivery of annual Joint Business Plans (JBPs), monitoring performance and updating plans throughout the year.
• Producing sales forecasts, reports and commercial analysis, identifying trends and opportunities to improve performance.
• Helping implement customer promotional programmes within agreed commercial and marketing guidelines.
• Supporting annual customer agreements, cost price increases (CPIs), debt management and project delivery.
• Building strong working relationships with internal and external stakeholders to ensure excellent customer service.

Working Across the Business

You'll collaborate closely with teams across Hain Celestial, including:

• Category – analysing market data and creating compelling customer presentations.
• Marketing & NPD – supporting successful product launches.
• Supply Chain & Logistics – ensuring continuity of supply and managing customer requirements.
• Commercial Finance – managing customer spend, invoice approvals and budget compliance.
• Technical, Operations and Manufacturing – working together to deliver outstanding service and execution.

What We're Looking For

We're looking for someone who is commercially minded, organised and thrives in a fast-paced environment. You'll enjoy building relationships, solving problems and using data to make informed decisions.

Essential Skills & Experience

• Degree-level education preferred.
• Experience working with UK grocery retailers in a customer-facing commercial role.
• Sales experience, ideally within FMCG.
• Experience supporting or managing Joint Business Plans (JBPs).
• Experience of branded and retailer own label products is desirable.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and attention to detail.
• Confident using Microsoft Excel and PowerPoint.
• Results-focused with a proactive approach to learning and continuous improvement.
• Comfortable managing multiple priorities and working cross-functionally.

About the Role

You'll contribute towards delivering sales, volume and profitability targets while supporting excellent customer relationships. Responsibilities will include:

• Supporting sales value, volume and delivered gross margin performance.
• Managing customer spend within agreed budgets.
• Approving customer invoices in line with agreed processes.
• Supporting promotional planning and execution.
• Producing weekly and monthly customer performance reports.
• Monitoring customer and competitor activity, sharing insights with the wider business.

Travel Requirements

This is a home-based role with regular travel, including:

• Frequent travel to our Hot Eat Desserts manufacturing site in Clitheroe, Lancashire.
• Travel to customer head offices across the UK.
• Occasional visits to other Hain Celestial UK locations.
• Occasional overnight stays may be required.

Why Join Hain Celestial?

At Hain Celestial, we're passionate about creating great food and building lasting partnerships with our customers. You'll join a collaborative business where your ideas are valued, your development is supported, and you'll have the opportunity to make a real commercial impact.

If you're looking to develop your career in FMCG sales and customer management, we'd love to hear from you.

Qualifications

Benefits

Not Specified