Software Support Technician – Tier 2 | Point of Rental | Reading (Hybrid) You’re the one who fixes what everyone else escalated. If you get a quiet kick out of cracking the case nobody else could, this is your seat. You’ll be the technical backstop for our UK Support team — deep in the hard problems, working hand-in-hand with development, and levelling up the techs around you. We build the software 77 countries run their hire businesses on, and we’ve done it since 1982. What you’ll do: • Diagnose and resolve the complex issues Tier 1 can’t crack • Be the escalation point the team trusts — fast and thorough • Work with development to reproduce and kill defects for good • Mentor Tier 1, grow the knowledge base and stay ahead of stability issues What you’ll bring: • 5+ years in software/technical support, at Tier 2 or above • Genuinely strong troubleshooting across operating systems and applications • Hands-on SQL, plus servers and on-premises software experience • A related degree or equivalent hands-on experience • Bonus points: rental-industry experience or time in our Syrinx platform What’s in it for you: • A real technical career path, and a global support org (UK, US, Australia) to grow across • Hybrid working, pension and a festive break on top of your holiday • After probation: a KPI-linked quarterly...
Software Support Technician - Tier 2 • Reading, Berkshire, UK
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