IT Service Desk Analyst

Service Desk Analyst

Department: IT
Location: Rushmere

We're looking for a customer-focused Service Desk Analyst to join our 24/7 European IT Service Desk, providing first-class technical support across Pilgrim's Europe.

What You'll Do

• Provide IT support for incidents and service requests via phone, email and self-service channels
• Manage and prioritise tickets to meet agreed service levels
• Resolve issues at first point of contact wherever possible
• Maintain accurate ticket updates and knowledge base content

What You'll Bring

• Experience in an IT support or customer service role
• Strong communication and customer service skills
• Positive, flexible and collaborative attitude
• IT qualifications or ITIL experience (desirable)

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