Operations Manager

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.

Title, Team and Role Summary

Title : Operations Manager - Kent Science Park

Team : Site

Who Does This Role Report Into? Commercial Director

Role Summary / Purpose and Scope

The operations Manager is responsible for day-to-day estate operations across the site. They will have a broad, strategic oversight of site activities, projects, and contractor performance. They will have a balance of operational leadership and technical awareness with a key focus on improving service delivery within a site undergoing change.

High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation and line management of MAPP site-based team members.

Skills, Knowledge and Values

Skills (People & Technical)

• Provide cover for FM reactive operations when required.
• Supporting budget setting, management and reconciliation.
• Develop effective, proactive relationships with all occupiers and foster collaboration across teams and stakeholders.
• Strong problem-solving capability with a practical mindset.
• Effective conflict resolution and decision-making skills.
• Clear and confident communication at all levels.
• Develop and maintain strong relationships with key stakeholders and tenants
• IOSH / Member of IWFM
• Building Management/Contractor management
• Proven experience in production and presentation of Client / management reports
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
• Effective PC skills, including working knowledge of Microsoft packages
• Proactive, flexible attitude to changes in the company, IT systems and the role

More information is provided in the Role Profile
Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

• Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
• Riskwise (H&S compliance systems) CAFM systems desirable
• Background in operational management within estates, facilities, retail, or similar environments.
• Strong exposure to hard services delivery and contractor management.
• Experience working in complex or evolving environments.

Working Hours: 9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)
£55,000 - £65,000 per annum, depending on experience.

We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.