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Marston Holdings
Self Employed Resolution Field AgentMarston Holdings • Stoke-on-Trent, England, GB
Self Employed Resolution Field Agent

Self Employed Resolution Field Agent

Marston Holdings • Stoke-on-Trent, England, GB
8 days ago
Job type
  • Full-time
  • Part-time
Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

What Is a Resolution Field Agent? As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

  • Commercial & Residential Utilities - Discussing and resolving utility accounts
  • Communication & Reconnection - Reconnecting customers with our clients and their services
  • Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
  • Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

  • Flexible working - minimum 2 Weekdays per week, 8 hours per day
  • Flexible start times
  • Monday to Friday or Saturdays (subject to client business hours)
  • Guaranteed daily rate
  • Full training and continuous support
  • Opportunities to progress and explore different roles within the business
  • UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

  • Full UK driving licence
  • Access to own vehicle with business insurance
  • ULEZ-compliant vehicle (required when working within London ULEZ zones)
  • Clean DBS check
  • Healthy credit history
  • CCJs considered in adverse circumstances where repayment arrangements are in place
  • Strong organisational, negotiation, and case-management skills
  • Ability to communicate professionally and effectively with customers and clients
  • Ability to work independently while following company policies, procedures, and objectives
  • Ability to identify and manage disputes in line with company procedures
  • Open to coaching and feedback to continuously improve performance

About Us

  • Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.
  • We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.
  • Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.
  • We offer full training that develops valuable, transferable skills and helps unlock your full potential.

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Self Employed Resolution Field Agent • Stoke-on-Trent, England, GB

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