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Customer Service Advisor (4 on/ 4 off days)Manpower • Inverness, Inverness-Shire, UK
Customer Service Advisor (4 on/ 4 off days)

Customer Service Advisor (4 on/ 4 off days)

Manpower • Inverness, Inverness-Shire, UK
30+ days ago
Salary
£13.45 hourly
Job type
  • Full-time
Job description

Customer Service Advisor (4 on/ 4 off days)

Salary: £13.45 per hour (Living Wage Employer)
Location: Capgemini, Inverness
Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on known problems/workarounds
  • Keep customers updated on the progress of their request or incident * Contribute to team success by meeting agreed personal targets


Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

  • Excellent communication skills, both verbal and writt...
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Customer Service Advisor (4 on/ 4 off days) • Inverness, Inverness-Shire, UK

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