We are seeking a friendly, proactive, and customer-focused Customer Services Advisor to join our client's growing team based in Castleford.
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The rate of pay is £25,500 per annum, plus bonus!
This is a full-time role working fixed shifts and the hours of work are:
- 8:30am to 5pm
Your Time at Work
As a Customer Services Advisor your key responsibilities include:
- Responding promptly and professionally to customer enquiries.
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations.
Our Perfect Worker
What We're Looking For:
- Previous experience in a customer service or contact centre environment
- An interest in pr...
Customer Service Executive • Normanton, West Yorkshire, West Yorkshire, UK
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