Digital Implementation Manager — Cutover Planning & Governance Lead

Role: Digital Implementation Manager Cutover Planning & Governance Lead
Shift Pattern: Full Time
Contract: 24M Fixed Term Contract
Location: Nottingham - 5 days on Site
Closing Date: 10th July
Recruitment Partner: Matthew Nelligan


The Boots Digital Implementation team are looking for a Digital Implementation Manager to play a key role in improving our online customer experience. This opportunity is a 24-month 37.5 hours-per-week contract at our Nottingham D90 head office.

Overview of Boots Digital and our role:

Welcome to the Boots Digital team an exciting team at the heart of Boots UKs growth plans. As customers are changing so are we! Were focusing on really understanding our customers needs and making the most of our great products and services to optimise the online shopping experience and drive growth.
The Digital eCommerce Implementation Team sits at the heart of with responsibility for the exemplary operational planning testing sign off & implementation across all customer channels.
This role sits within the Digital Implementation team and will report to the Cutover Lead. It will be responsible for leading the planning governance and control framework required to support a major digital transformation project ensuring teams across Digital IT Business Planning delivery tribes and third parties are aligned prepared and working to a single joined-up plan.

About the opportunity

As the Cutover Planning & Governance Lead you will lead the planning governance and readiness activities that underpin a successful cutover. You will establish the frameworks controls and evidence needed to ensure cutover is delivered safely efficiently and with minimal risk.
Working across multiple teams and stakeholders you will ensure all cutover activities are thoroughly planned rehearsed governed and communicated driving organisational readiness and a smooth transition to go-live.


Responsibilities

• Own the integrated master cutover plan for a major digital transformation project.
• Establish and manage cutover governance including planning forums readiness reviews RAID decision tracking success/failure metrics and escalation routes.
• Maintain the single source of truth for cutover status reporting artefacts runbooks communications and dependency tracking.
• Coordinate inputs from Delivery Leads Product Owners Business Planning IT and third parties into a joined-up view of readiness confidence and progress.
• Support rehearsals runbook development go/no-go preparation and senior reporting with evidence-based planning and supplier readiness.
• Own the cutover communications approach including stakeholder updates execution comms and escalation messaging.
• Ensure cutover documentation is controlled versioned accessible and suitable for planning rehearsal go-live and post-cutover review.
• Work closely with the Operational Readiness BAU Transition & Hypercare Lead to ensure BAU protection operational readiness and hypercare plans are reflected in the overall plan.

About you

You will be a strong planner communicator and problem-solver with the ability to bring structure and clarity to complex delivery environments.

You will be confident working across multiple teams and stakeholders able to challenge constructively and comfortable turning ambiguity into clear plans actions and ownership.

You will also have:

• Strong planning and governance experience in digital technology business planning or transformation environments.
• Excellent ability to turn ambiguity into structured plans runbooks ownership milestones actions and measurable success criteria.
• Strong RAID dependency management third-party coordination runbook control cutover communications and delivery reporting capability.
• Confidence working cross-functionally across Digital IT Business Planning delivery teams and third-party suppliers.
• Ability to challenge weak plans unclear ownership unresolved dependencies supplier gaps or unclear success measures constructively.
• Strong communication skills with the ability to provide clear updates across senior stakeholders delivery teams and third parties.
• Excellent attention to detail while keeping sight of the wider cutover picture.
• A calm pragmatic and structured approach especially when working under pressure or managing competing priorities.
• Experience using planning and delivery tools such as Jira Confluence SharePoint Smartsheet MS Project or similar would be beneficial.
• A continuous improvement mindset with a desire to build a cutover approach that is clear controlled and scalable.

Please note: with our digital channels available for customers 24 hours a day working times may vary at key points in the transformation lifecycle including rehearsals go-live activity and early-morning or out-of-hours support where required.

Benefits

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots Boot Opticians and Boots Hearing Care)
• 100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts including retail cinema holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support gym membership dental cover life assurance restaurant discount cards activity passes holiday buying and much more (exclusions may apply eligible roles only)
• Onsitestaffshopopticiansgym coffee shops cafeteria dry cleaning service and excellent travel links

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally with every colleague and every our stores and pharmacies our warehouses and our Support Office we work together putting our customers first and our colleagues at the heart of everything we do. We aim to attract develop and retain the best people with a huge range of opportunities for you to continue to grow with us just bring your passion and commitment and well do the rest.

Diversity equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance just speak to our Recruitment team to find out more.

Whats next

If yourapplication is successful our in-house recruitment team will be in touch to arrange an interviewand to answer any initial questions you you have not been successful on thisoccasionyou will be notified by email.



Keywords
cut over governance stakeholder management

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1