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phs Group
Operations Coordinatorphs Group • London, United Kingdom
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Operations Coordinator

Operations Coordinator

phs Group • London, United Kingdom
9 days ago
Salary
£26,514.00 yearly
Job type
  • Full-time
Job description
As an

Operations Administrator

at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager.

What your day will look like

Coordinating service routes

planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service. Briefing and debriefing drivers

preparing data, giving clear instructions, and reviewing completed routes. Handling calls

from drivers, clients, and Head Office regarding service issues or updates. Acting as the communication link

between Service Drivers and the Operations & Service Manager. Ensuring work is allocated correctly

and completed within KPI targets and agreed timeframes. Processing routes and attendance

in real time. Identifying improvements

and sharing ideas with the Operations Centre Manager. Monitoring service progress

and resolving issues creatively to deliver the best customer experience. What makes an ideal candidate

Strong

service delivery

focus. Excellent

customer relationship management

skills. Confident

people management

abilities. Understanding of

Health & Safety compliance . A versatile, proactive thinker who enjoys problem-solving and improving processes. What youll receive in return

£26,514

(based on a 40-hour week, MondayFriday). No scheduled weekend work. 13 paydays per year (every 4 weeks). Ongoing career development opportunities. Retail discounts including O2 and food & beverage partners. 24-hour wellbeing helpline. Pension scheme. 30 days holiday including bank holidays. Christmas Day off

phs does not operate on this day. About phs Group Founded in 1963, phs is the leading provider of Hygiene Services across the UK, Spain, and Ireland, serving over 120,000 customers at 300,000 locations. Our divisions include Washrooms, Healthcare, Floorcare, phs Direct, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit, and phs Compliance.

We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work. TPBN1_UKTJ
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Operations Coordinator • London, United Kingdom

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