Associate Manager, Community Team

The Community Team is responsible for player engagement activities across community
channels including content creation and player insights and feedback. The Associate
Manager Community Team will be responsible for overseeing the daily operations of a
team of Community Managers working on an assigned portfolio of games. This role supports
the Community team by managing the growth development and performance of the
respective portfolios Community Managers. Additionally the Associate Manager
contributes to transversal and game-specific projects and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

• Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements acting as an enabler for operational excellence.
• Lead a team of Community Managers which includes day-to-day supervision review of work activity and results and performance management.
• Coach the team by assessing strengths and development needs giving timely feedback and creating improvement and training plans.
• Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
• Develop and maintain best practices and initiatives to support the player community including but not limited to: content production practices standards of quality and team Key Performance Indicators.
• Incorporate leadership directives new global processes and best practices from portfolios Social Media Manager to establish team standards and trainings.
• Manage team resources workload staffing allocations and resources to support business objectives of the portfolio.
• Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
• Develop and maintain relationships with partner teams in Community Social Player Support & Frontline.
• Create a fun collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

SUPERVISORY RESPONSIBILITIES:

Manages Community Managers in the Community Department. Is responsible for the overall direction coordination and evaluation of these units. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BUSINESS RELATED CONTACTS:
Brand/Marketing
Community Development
Ubisoft Corporate
Customer Support
Digital Marketing
Editorial
Human Resources
IT
Production
Program Management
Public Relations

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge skill and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

EXPERIENCE:

• Experience managing and supervising a team including hiring performance appraisals coaching and disciplinary responsibilities.
• Background in community management or social media with the ability to develop best practices quality standards and KPIs for player-facing teams.
• Experience working with partner teams (e.g. Social Player Support Frontline) and translating leadership directives into operational standards and workflows.
• Ability to manage workload allocation staffing and team resources while driving process improvements and operational excellence across a portfolio.
• Intermediate experience in community management or similar role.
• People management experience with a track record of leading diverse distributed teams a plus.
• Familiar with social media channels live streams and YouTube.

PREFERRED BUT NOT REQUIRED:

• Experience in the video games industry a significant plus

Additional Information :

Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1