Commercial Operations Coordinator

KAYAK part of Booking Holdings (NASDAQ: BKNG) is the worlds leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.

As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From start-up to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team. We are looking for a data-driven self-starter with the ability to navigate a fast-paced agile environment to support our global Account Management team.

This role is required to work from our London office 3 days per week.

In this role you will:

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline hotel car and vacation clients.

• Help streamline day-to-day workflows for Account Owners by improving processes maintaining data accuracy and driving efficiency across the global organisation

• Maintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate accessible and up to date

• Develop working knowledge of KAYAKs internal systems to provide guidance and troubleshooting support to the wider team

• Collaborate with Analytics Engineering Legal and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions

• Support the rollout of new tools and features including drafting communications coordinating testing with relevant teams and documenting outcomes

• Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency

Please apply if you have:

• At least 1 year of working experience in operations coordination account support sales/business development enablement or related roles equivalent experience transferable skills or non-traditional career paths are equally welcome

• Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences

• Strong written and verbal communication skills in English with the ability to translate complex processes into clear accessible guidance for both technical and non-technical colleagues

• An organised adaptable approach you manage competing priorities well and stay effective when things shift

• A collaborative mindset: you work well across teams and time zones ask questions openly and share knowledge generously

• Strong knowledge in Google Workspace; experience with Atlassian tools (Jira Confluence) or a CRM system such as Salesforce is a plus but not required

• Curiosity about travel technology or digital platforms prior experience in the travel industry is welcome but not essential

• Curiosity about AI and emerging technologies including hands-on experience using LLMs in study work or personal projects and enthusiasm for building further capability in this area.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 5 weeks paid vacation a day off for your birthday

• Private health & dental insurance

• Income protection and life assurance

• Employee Assistance Program - including 24/7 GP & free legal advice

• Pension plan contributions

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Inclusion

At KAYAK we want everyone to have the space to grow share ideas and do great work. Thats why were focused on hiring the best talent from all walks of life and experiences supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview application or on the job No problem - just give us a heads-up. Weve got you.

#LI-AS1

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1