Perth Clinic Admin Team Lead

Description

Administrator and Patient Concierge Team Leader Spire Perth clinic Full time Permanent 37.5 hours per week

Spire is currently going through an exciting phase of their journey and opening a clinic in Perth Scotland which is due to be open towards the end of the year/beginning of 2027. We are looking for driven candidates who are passionate about private healthcare to come along on this amazing journey with us. For the opening of the new clinic we are looking for an Admin Team Lead to join the team.

Spire Healthcare is one of the UKs leading independent hospital groups and the largest in terms of revenue with 38 hospitals and eight clinics across England Wales and Scotland.

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis) which provides faster care for day case patients. The Clinical specialties include Ophthalmology Dermatology Gynaecology and Orthopaedics.

Duties and responsibilities

• Working varied reception and admissions shifts in a hands-on capacity supporting and overseeing the team
• Promotion of Spires Purpose vision mission values and behaviours
• Managing time cards sickness annual leave and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member holding and documenting regular 1:1 meetings as well as team briefs
• Achieving KPI targets including credit card capture GP data and DNAs
• To carry out departmental audits and ensure compliance including DSE Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings including Patient Experience Infection control and process meeting driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital/clinic departments.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients consultants and staff
• To ensure the reception environment projects a professional smart image at all times including staff adherence to the clinics uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

.Who were looking for

Essential

• Excellent numeracy literacy and IT Skills
• Minimum 2 years leadership experience in a highly customer service/administration focused role
• Proven people management experience within amedium sized team
• Excellent organisation and communication skills
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience able to hold difficult conversations
• The ability to manage change
• Healthcare background is essential
• Able to work full time hours which will include working up to 8pm some evenings which would be included in your rota.

Desirable

• A qualification in leadership administration and/or customer service

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• Spire for you reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract retain and motivate its people. We are an equal opportunities employer committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team free from discrimination on any grounds. We therefore are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

If you feel you could apply your experience to this exciting role and are motivated by the opportunity then please apply today.

For more information about the role please contact Michelle via:

Employment Type : Full-Time
Experience: years
Vacancy: 1