Back Office Agent

ABOUT US

Indie Campers is Europes leading road trip provider offering customers the freedom to explore in well-maintained and fully equipped campervans and Operations Agents are essential in guaranteeing a perfect customer journey - working behind the scenes to ensure every vehicle is safe clean functional and ready for adventure.

THE ROLE

The Back Office Agent is responsible for the full preparation inspection and operational readiness of the fleet.

This is a hands-on high-energy detail-oriented role focused on:

• Cleaning & detailing
• Fleet preparation & equipment setup
• Minor repairs & troubleshooting
• Stock & consumables control
• Depot organisation & logistics support

The role sits at the heart of the operation ensuring vehicles meet Indie Campers quality standards and are ready for customer check-in.

Given the central role of Back Office in fleet readiness and depot performance the Back Office Agent serves as the natural second-in-command to the City Lead in daily operational continuity.

WHAT WILL YOU WORK ON

• Fleet Preparation & Cleaning: Clean and prepare vehicles ensuring they meet Indie Campers standards. Perform post-return inspections and maintain readiness for customer pick-ups.
• Stock & Consumables Management: Manage inventory of cleaning supplies and rental extras. Track shipments and report discrepancies.
• Logistics & Depot Organisation: Move campervans between areas maintain a well-organised depot and ensure efficient operation.
• Operational Support: Assist with fleet checks minor repairs and proactive issue reporting. Collaborate during peak periods for deep cleaning or kit preparation.
• On-Demand Support: Help with troubleshooting cleaning and fixing operational issues to ensure smooth deliveries.

WHO ARE WE LOOKING FOR

• Must have: Experience in cleaning logistics warehouse automotive hospitality or operations preferred.
• Must have: Strong work ethic attention to detail and hands-on mindset.
• Must have: Ability to lift move and clean vehicles and equipment.
• Must have: Comfortable working in fast-paced physically active environments.
• Must have: Good communication skills and willingness to collaborate with Front & Back Office and Servicing.
• Must have: A driving license (Category B) is required.
• Must have: English proficiency.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Must have: Able to perform active physical tasks throughout the shift: standing walking bending lifting and repetitive motions.
• Must have: Comfortable working on their feet for most of the day moving between cleaning bays parking areas and depot work zones.
• Must have: Able to lift or carry equipment cleaning materials or accessories (up to 1520 kg).
• Must have: Comfortable working indoors and outdoors in varying weather conditions.
• Must have: Able to clean stage and inspect vehicles including tasks requiring bending kneeling or overhead reach.
• Must have: Flexible to work weekends holidays and peak-season periods dapting to volume changes and operational urgencies.

THE INDIE COMMITMENT!

• Competitive compensation and travel benefits.
• Clear progression to RoadTrip Agent or other operational roles.
• Training in cleaning standards detail verification minor repairs and operational excellence.
• A multicultural dynamic workplace with a strong team spirit.

Are you Ready to Go Indie

Required Experience:

Unclear Seniority

Employment Type : Full Time
Experience: years
Vacancy: 1