Field Applications Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Field Application Specialist is responsible for providing expert support and training on Beckman Coulters Clinical IT and Automation with oppurtunity to expand on our full solution. This role plays a critical part in driving customer adoption optimizing laboratory workflows and strengthening confidence in Beckman Coulter systems. By partnering closely with laboratory teams and internal colleagues the Field Application Specialist contributes directly to improved patient care and enhances the organizations reputation as a trusted leader in diagnostic solutions.

This position reports to the Field Application Manager and is part of the Northern Region encompassing the United Kingdom Ireland and the Netherlands. You will be located in the south of the United Kingdom this position will be a hybrid role visiting customer sites across the region with travel outside of the UK.

In this role you will have the opportunity to:

• Deliver expert application support for Beckman Coulters diagnostic solutions ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.

• Provide on-site and remote training for laboratory staff focusing on workflow optimization troubleshooting and best practices.

• Support product installations and implementations working closely with Field Service Engineers Project Managers and other stakeholders to ensure seamless go-lives.

• Act as the primary technical contact for customers addressing application-related issues escalating to appropriate teams when necessary and maintaining clear proactive communication.

• Collaborate with sales and service teams to identify opportunities support product demonstrations and help drive customer satisfaction and and share customer feedback (Voice of the Customer NPS surveys direct interactions) to inform product improvements and service delivery.

The essential requirements of the job include:

• Education: Bachelors degree in Information Technology Biomedical Science Biomedical Engineering Life Sciences or a related field (Masters degree advantageous but not essential) and or experience in a IT clinical laboratory diagnostics or medical device environment Ideally with exposure to IT support system implementation or end-user training

• Technical Knowledge: Strong understanding of laboratory workflows IT networking Laboratory Information Management Systems Middleware Platforms and instrument connectivity with practical troubleshooting skills.

• Customer Focus: Excellent communication and interpersonal skills with the ability to train and support laboratory staff resolve application issues and build trusted customer relationships.

• Problem Solving: Demonstrated ability to analyse technical and workflow challenges provide effective solutions and escalate issues appropriately.

• Flexibility: Willingness to travel regularly to customer sites to deliver training support installations and provide applications expertise.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Driving License

• Ability to travel 80%

It would be a plus if you also possess previous experience in:

• Previous experience in the healthcare or diagnostics industry with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.

• Experience contributing to complex projects such as instrument installations workflow optimizations or cross-functional collaborations with the ability to work both independently and as part of a team.

• Creative and innovative mindset with the ability to think outside the box when addressing customer needs workflow challenges or technical problems.

Beckman Coulter Diagnostics a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1