Senior Product Manager Customer Experience (Contract)

Ready to revolutionize healthcare making it faster and more accessible than ever before

How we started:

Founded in 2013 by Dwayne DSouzaHeliosXwas built on a simple but powerful idea: healthcare should be easier to access faster to receive and centred around the individual. From day one weve grown without external funding; scaling profitably through technology disciplined execution and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

Weve earned the trust of millions of people worldwide through category-leading products and well-known brands including MedExpress Dermatica ZipHealth RocketRX and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products led by in-house medical teams researchers and pharmacists at the top of their fields.

In 2025 HeliosX treated more than 1.7 million patients globally and reached 781m in revenue representing 337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone contributing to an estimated 1300 fewer cardiac events. This is growth with measurable life-changing impact at scale.

Today we operate across four international markets with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies further validation of both our momentum and our ambition.

Where were going:

2026 is a step-change year. Our ambition is to reach 1.6bn in revenue expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years youll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale speed and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems teams and products that will define the next decade of digital healthcare and doing work that genuinely improves lives at global scale.

Theres never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

About the Role:

The Senior Product Manager we are seeking will be excited to take end-to-end ownership ofthe customer lifecycle.

Youll own the customer experience across our weight loss and/or sexual health products in the UK & US where we serve over 1.5 million customers. Youll move fast run high-velocity B2C experiments and obsess over what drives retention and lifetime value.

What youll be doing:

• Support to develop the product strategy assisting our customers throughout their health journey.
• Collaborate with the user research to build an in-depth understanding of the customer their pains & jobs to be done and where the opportunities exist for delight and for differentiating experiences
• Serve as the primary liaison between stakeholders and the development team facilitating clear communication to ensure alignment on product goals and requirements and bringing insights into the organisation celebrating successes and managing risks
• Work closely with a cross functional team including development clinical operations and growth to deliverable measurable outcomes.
• Participate in Agile ceremonies including sprint planning daily stand-ups sprint reviews and retrospectives fostering a culture of continuous improvement.
• Leverage data analytics to inform product decisions monitoring performance user feedback and market trends for continuous improvement.
• Manage and prioritise the product backlog writing detailed user stories and acceptance criteria to ensure the development team clearly understands requirements.. You will define test cases participate in testing and ensure high-quality product releases.
• Continuously evolve the product roadmap ensuring timely delivery of milestones and adapting as necessary.
• Maintain comprehensive (but lean) product documentation including user guides technical specifications and release notes.

Who you are:

• Minimum of 3 years of experience in a product management role.
• Strong understanding of software development processes and technologies.
• Exceptional customer orientation and empathy ability to synthesise both qualitative and quantitative customer insights to focus on core problems
• Excellent verbal and written communication skills. Ability to clearly convey technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and a data-driven mindset. Experience with data analysis and visualisation tools.
• Proven ability to lead and motivate cross-functional teams. Strong organisational and time management skills.

Life at HeliosX

At HeliosX we want to improve healthcare for everyone and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers scientists clinical researchers physicians pharmacists marketeers and customer care specialists committed to our mission - but we need more talented folks to join us if we want to achieve our global ambitions!

Aside from working with our all-star team here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday ( all the usual Bank Holidays)
• Private health insurance along with extra dental and eye care cover
• Employee Pension with Smart Pensions
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month as well as family discounts
• Home office allowance
• Access to a Headspace subscription discounted gym memberships and a learning and development budget (alongside a free audible subscription)

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Required Experience:

Senior IC

Employment Type : Contract
Experience: years
Vacancy: 1