Healthcare Assistant

About Us
At medneo UK were reshaping the future of diagnostic imaging. Our London Diagnostic Centre provides world-class MRI CT Ultrasound and preventative health screening services with a strong focus on quality safety and exceptional patient care.

Were looking for Healthcare Assistant who want to make a difference professionals who thrive in a busy supportive environment and are passionate about delivering an outstanding patient experience every single day.
Whats in it for you...

Location: Central London Great Portland Street
Hours: 3 shifts per week across 7 days (no fixed days)
Shift times: 7:30am 8:00pm (37.5 hours per week over 3 days per week 12.5 hour per shift)

• Salary: 28900pa
• Time to Recharge: 25 days holiday bank holidays up to 3 extra for long service
• Private Medical Insurance (Bupa) includes pre-existing conditions
• Add-On Family Health Options and Life Assurance x5
• Dedicated Wellbeing Tools
• Career Growth: Paid CPD structured development internal promotions
• 24/7 GP Access Mental Health First Aiders
• True Team Culture Youre supported heard and never just a number
• Plus: Blue Light Card gym discounts cycle to work cashback plans Tastecard Denplan tech vouchers & more
• Discount for friends & family MRI scans in the London centre
• Inclusive values-led culture that celebrates you

Key Responsibilities

Patient Care and Interaction

• Welcome patients and assist with the completion of examination-related paperwork.
• Escort patients to and from the waiting room ensuring they are well-prepared for the procedure.
• Explain procedures clearly answer questions and offer reassurance to reduce patient anxiety.
• Assist Radiographers in preparing patients for examinations.
• Assist with manual handling as needed.
• Monitor appointment times and keep patients informed of delays or changes.

General Clinical Duties

• Take and record patients vital signs (observations) as part of the examination or aftercare process.
• Cannulate patients (if appropriately trained and certified).
• Monitor and manage patients post-examination including drug-related aftercare.
• Ensure a good understanding and application of MRI safety and Radiation Protection regulations.

MRI-Specific Duties

• Screen patients for contraindications to MRI (e.g. metal implants pacemakers) referring to radiographers as needed.
• Assist with preparation for contrast-enhanced MRI procedures (e.g. preparing contrast media helping with cannulation setup under supervision).
• Help manage patient bookings safety checklists and documentation in line with local MRI safety protocols.
• Ensure MRI-safe practices are upheld including adherence to magnetic safety zones.

Ultrasound-Specific Duties

• Support efficient scheduling and turnaround of appointments. Liaise with radiologist and book Ultrasound Examinations as required
• Prepare rooms and equipment for a variety of ultrasound scans (e.g. abdominal obstetric vascular).
• Chaperone patients during intimate examinations ensuring dignity and privacy.
• Clean ultrasound probes and equipment between patients according to infection prevention guidelines.

Preventative Health Screening Duties

• Ensure that all queries are responded to timeously and patients scheduled as soon as possible for Health Screening packages
• Prepare all documentation and book all support services appointments (e.g. mammogram) at the preferred providers
• Assist the GP and chaperone and perform the pre consultation tests required as appropriately trained
• Compile all reports in preparation for the follow up consultations
• Maintain a professional seamless patient pathway throughout the screening process.

Operational and Administrative Duties

• Accurately complete records in the RIS system and other documentation to support compliant scan day operations.
• Assist in sending reports and scheduling patient appointments as needed
• Accept unpack and manage deliveries; assist with regular stock takes and stock record maintenance.
• Support clinical audits in collaboration with the Quality and Risk Team.
• Adhere to policies procedures and report any suggested changes for improvement.
• Maintain confidentiality of all personal medical and financial information.

Quality and Compliance

• Deliver excellent customer service and maintain a professional patient-focused approach.
• Understand and support the organizations Quality Management System and ISO 9001:2015 standards.
• Comply with MHRA guidance and the IR(ME)R 2017 regulations where applicable.
• Contribute to the ongoing improvement of internal processes alongside the UK management team.

Skills Knowledge and Expertise

We would love to hear from you if you

• Experience working with patients in a healthcare environment
• Certified in phlebotomy or cannulation (highly advantageous)
• Are a highly organised with a positive can-do attitude understanding your colleagues and patients needs always going the extra mile with nothing being too much trouble
• You pride yourself on your attention to detail efficiency and ability to take ownership and manage your own workload whilst working across a variety of different tasks
• Have excellent communication and people skills with ability to build strong positive relationships with all patients colleagues and service providers.
• Have ability to prioritise conflicting deadlines with a flexible approach to changing plans always delivering to a high standard.
• Are happy to adhere to medneos corporate values legal and regulatory policies and procedures.
• You are constantly thinking about how we can improve the way we do things and create an even better patient and colleague experience.
• Have strong IT skills across all Microsoft programmes.

The medneo promise...

Our Values: The medneo Promise

We are a values-led team and we live these every day:

• Act With Courage We speak up take responsibility and do the right thing always.
• Patient & Customer Satisfaction Patients are at the heart of every scan we do.
• Responsible & Accountable We own our actions and honour our commitments.
• Service Quality Were always improving always learning.
• Great Teamwork We celebrate difference lift each other up and listen without judgement.

Apply Today

Ready to join a company where innovation meets compassion Wed love to welcome you.
Or contact:

Everyone is welcome at medneo UK.

We actively celebrate diversity and are proud to be an inclusive gender-equal and supportive workplace. If you need any adjustments during the application process just let us know.

Required Experience:

Junior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1