Operations Control Co-Ordinator 12 month fixed term contract

Description

About us.

Were the team behind digital retailerVery.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the team

The Operations Control team ensure the operation runs efficiently by deploying the right level of resource to meet customer demand. The resource ismonitoredin real-time on a continual basis and adjusted to ensure that we are effective as an operation but also compliant against regulations.

This is an ideal role for someone who is passionate about data who can spot trends and patterns and someone who thinks of themselves as a natural problem solver. You will in return be given lots of support and development working as part of a fun creative and encouraging team.

About the role

This role focuses on analysing and interpreting data to ensure robust andaccuratereal-time decisions are made to maximise efficiency productivity performance as well as service delivery to our customer. Workforce management or service level experience ina call centre would beadvantageous. Likewise if you have experience supervising real-time data we would love to hear from you!

• Leading andfacilitatingaccuratereal time tracking of resource supply including shrinkage management across the customer care estate circa 1400 FTE.
• Working collaboratively with Ops Control Analysts to make informed decisions to improve resource efficiencyproductivityand performance.
• Outbound dialler management for Collections and Insurance campaigns ensuring fileutilizationand efficiency.
• Real time monitoring of all channels across the customer care estate providing stakeholders service levels updates per line of business.
• Building excellent relationships with planning and operational teamsmaintainingtwo-way feedback channels handling difference of opinionin order todeliver the best plan.
• Manages all user security set up for all systems for the Customer Care contact centre staff with robust controls for joinersmoversand leavers.

About you

Passion and pride in your work and a natural desire to connect lead collaborate and be a team player isa must. This is an opportunity to play an important part in The Very Groups ambitious journey and an exciting purposeful role which can make such a positive impact for the business and the future.

Some of our benefits.

• Flexible hybrid working model
• 250 flexible benefits allowance to suit your needs
• 23 days holiday bank holidays
• LinkedIn Learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on
• Matched pension up to 6%

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you will be required to undertake a credit CIFAS Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken including any unspent criminal convictions.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

1st stage- A 60-90 minute interview ideally in person with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be aDisability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Employment Type : Contract
Department / Functional Area: Operations
Experience: years
Vacancy: 1