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AccorHotel
Hotel Night Hotel Receptionist (FMX)AccorHotel • London, England, UK
Hotel Night Hotel Receptionist (FMX)

Hotel Night Hotel Receptionist (FMX)

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

What youll do

  • Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
  • Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
  • Deal with in-house guests requests recording all feedback as per our standard operating procedures.
  • Responsible for ensuring the accuracy of guest credit billing and financial transactions.
  • Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
  • Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
  • Ensures all guests are quoted the correct rate as per the selling strategy and website.
  • Ensure all telephone calls are answered as quickly and efficiently as possible.
  • Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
  • Report any maintenance issues to the correct department and check to ensure the work has been completed.
  • Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediately.
  • Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
  • Ensure the Reception desk is clean tidy and presentable at all times.

Qualifications :

What we are looking for

  • Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to
  • Previous hotel (or similar) experience is great but its not a must-have for us - if youre eager to learn we can teach you what you need to know
  • Youre looking for a place where you can be you
  • Passion for hospitality whether thats a drink a meal an event or a bed for the night
  • Youre all about having a positive impact on the people you interact with leaving them with a memorable experience
  • Youre not precious. We leave our egos at the door and help get stuff done
  • You have experience of Micros Fidelio Opera.
  • Youre up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together wed have a good time and share a few laughs
  • You want to be part of a team that works hard supports each other and has fun along the way
  • You are a natural at leading and managing a team someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
  • You are a born optimist who always put our guests colleagues and communities first.
  • You are your authentic self.
  • You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.


Additional Information :

  • Whats in it for you...

  • The opportunity to head up an exciting hospitality concept that is new to the London market.
  • Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team thats very passionate about creating great hospitality experiences.
  • A competitive package and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Hotel Night Hotel Receptionist (FMX) • London, England, UK

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