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JLB Recruitment Ltd
Scurity Service EngineerJLB Recruitment Ltd • London, London, UK
Scurity Service Engineer

Scurity Service Engineer

JLB Recruitment Ltd • London, London, UK
30+ days ago
Job type
  • Full-time
Job description
Key Accountabilities * Responsible for the delivery of Service and Maintenance activities (either direct or through manage-ment of contractors). * High quality Service and Maintenance documentation and reports. * Be client facing with great communication and interpersonal skills for managing client interactions. * Troubleshooting specialist who can apply great fault finding techniques for timely resolution. * Provide Technical knowledge and support to clients and internal stakeholders. * Flexible to attend multiple callouts daily and improve first time fix rate (FTFR) * Flexible to support the Project Installations team and backfill any shortfalls. * Encourage client feedback surveys for measuring client satisfaction and making improvements to the service. Skills and Abilities * Excellent verbal and written communication skills. * Highly organised and detail-oriented engineer. * Practical aptitude. * Ability to work independently and coordinate activities at multiple sites. * Time-management and ability to meet deadlines. * Works well under pressure. * IT literacy, MS Office and ideally proficient in the use of work management applications. * Demonstrable knowledge of IP technology. * Good understanding of networking (e.g. Cisco, TCP/IP, routing, switching). * Service and Maintenance QA and report writing. * A proven problem solver. * A can-do atti...
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Scurity Service Engineer • London, London, UK

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