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Unico Recruitment London
Team Leader - Property ManagementUnico Recruitment London • Mill Hill, Greater London, UK
Team Leader - Property Management

Team Leader - Property Management

Unico Recruitment London • Mill Hill, Greater London, UK
30+ days ago
Job type
  • Full-time
Job description
Full job description To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies. Key Responsibilities * Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets. * Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards. * Oversee customer communications and resolve complex enquiries, complaints, and escalated cases. * Ensure operational systems and records are accurate and maintained. * Identify and implement process improvements to enhance efficiency and reduce costs. * Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets. * Ensure compliance with relevant legislation, GDPR, and organisational policies. * Provide operational support and undertake additional duties as required. Knowledge, Skills and Experience * Experience leading and developing a team in a customer-focused environment. * Strong organisational, communication, and decision-making skills. * Ability to prioritise workloads, solve problems, and manage complaints effectively. * Experience managing budgets, performance targets, and operational processes. * Strong attention to detail with the ability to work u...
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Team Leader - Property Management • Mill Hill, Greater London, UK

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