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Hays Business Support
Triage ManagerHays Business Support • Sheffield, South Yorkshire, UK
Triage Manager

Triage Manager

Hays Business Support • Sheffield, South Yorkshire, UK
30+ days ago
Salary
£12.00 hourly
Job type
  • Full-time
Job description
Your new company Triage Manager Sheffield | Hybrid Working Full-Time - 1 day a week in the office in central Sheffield The Opportunity An exciting opportunity has arisen for an experienced people manager to lead a specialist case assessment function within a national regulatory organisation. This role is pivotal in ensuring concerns and complaints are assessed fairly, consistently and proportionately, supporting public protection and confidence in a regulated profession.Leading a team of experienced case management professionals, you will oversee the assessment and prioritisation of incoming concerns, ensuring decisions are evidence-based, risk-focused and aligned with relevant legislation, policies and service standards. This is an excellent opportunity for a regulatory, investigations, compliance or professional standards professional looking to make a meaningful impact while developing a high-performing team. Key Responsibilities Lead and manage a team responsible for assessing and reviewing incoming complaints and concerns. Ensure decisions are transparent, legally sound, evidence-led and proportionate. Oversee the progression of complex, sensitive, high-risk and high-profile cases. Provide technical guidance and support to team members on case assessment and decision-making. Monitor team performance against service standards, quality measures and operational targets. Implement and maintain robust quality assurance proces...
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Triage Manager • Sheffield, South Yorkshire, UK

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