FM Manager

Job Description

We are looking for a proactive and hands-on individual with strong stakeholder management experience, capable of driving service excellence, compliance, and continuous improvement while building effective relationships with client stakeholders, service partners, and internal teams.

Key Responsibilities

• Oversee the efficient delivery of integrated FM services, including maintenance, cleaning, waste, catering/vending, reception, and helpdesk coordination
• Manage service delivery within a multi-tenanted building, ensuring effective collaboration with landlord representatives and occupiers
• Monitor and drive performance against SLAs, KPIs, and contractual standards to ensure continuous improvement
• Act as the on-site lead for stakeholders, building strong and visible relationships
• Ensure all customer requests, feedback, and complaints are logged, managed, and resolved in a timely manner
• Maintain full compliance with health & safety legislation and company policies, promoting a strong safety culture
• Lead, manage, and develop on-site teams and service partners, including recruitment, performance management, and engagement
• Manage site budgets, control costs, identify efficiencies, and support financial reporting and account performance

Professional and Personal Competencies/Qualifications

• Background in Soft Services, Front of House (FOH), or workplace environments
• Energetic and proactive approach, with a strong willingness to take initiative
• Comfortable working in customer-facing roles and building positive relationships with a wide range of stakeholders
• Confident delivering high levels of customer service in fast-paced, people-focused environments
• Professional, approachable, and committed to creating a positive customer experience
• Strong stakeholder management and communication skills
• Strong organisational and problem-solving skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.