Mayo Clinic Healthcare in London has an immediate opening for a bank Medical Secretary. Remote working may be available once training is completed. This position is a critical member of our healthcare team ensuring the continued provision of high-quality secretarial and administrative support within a complex multispecialty medical facility. This role involves managing patient appointments liaising with patients hospital staff and other service users as well as providing comprehensive secretarial support to designated healthcare professionals. You will be required to maintain confidentiality while managing sensitive information and deliver exceptional service through various communication channels.
Key Responsibilities
Secretarial Support:
Provide full secretarial support to a variety of practices as requested by the Practice Manager including letter production reports and other clinical documentation while maintaining strict confidentiality
Manage correspondence and telephone contacts professionally and efficiently ensuring prompt and accurate responses
Appointment Management:
Independently create and schedule appointments within the electronic medical record system ensuring accuracy and thoroughness
Receive new patient referrals and arrange relevant appointments in a timely manner coordinating with various departments as necessary
Advise patients regarding co-payments referral authorisations and/or pre-service deposits to ensure funding is in place for visits or procedures
Patient Coordination:
Register new patients and update existing patient records maintaining accuracy and attention to detail
Facilitate patient visits by responding to patient needs and coordinating care internally and externally
Arrange investigations and obtain test results using Mayo data systems escalating abnormal or urgent results to consultants promptly
Interdepartmental and External Liaison:
Interact professionally with healthcare professionals referring providers allied health staff and patients ensuring dignity and respect in all interactions
Maintain effective working relationships with personnel within and outside Mayo Clinic including external service users volunteers and visitors
Documentation and Record Management:
Coordinate outside medical records imaging lab results etc. ensuring all necessary information is available to providers
Maintain and file accurate patient records preparing relevant clinic notes prior to outpatient clinics
Ensure follow-up documentation such as progress notes is sent to referring agencies or individuals in a timely manner
Policy Compliance and System Navigation:
Interpret and apply Mayo policies regarding scheduling criteria and medical need appropriately
Navigate multiple systems simultaneously to service inquiries and manage scheduling workflows efficiently
Minimum Education and/or Experience Required:
General Certificate of Secondary Education (GCSEs)
Previous medical secretarial experience (at least 3 years preferably in the private sector)
Additional Experience and/or Qualifications:
Completion of a Medical Terminology course is preferred
Qualified candidates must be customer-focused service-oriented and possess strong verbal and written communication skills
Ability to troubleshoot problem-solve and balance conflicting demands independently
Demonstrated ability to work effectively in a fast-paced team environment managing difficult and emotional situations with calmness and empathy
Strong attention to detail accurate typing and letter proofreading skills
Proficiency in systems such as Word Outlook CRM
Basic understanding of insurance terminology
Experience working in a variety of specialties
Must be fluent in English and have the right to work in the United Kingdom
Required Experience:
Junior IC
Medical Secretary Bank • London, England, UK
Ipsen is seeking a Senior Medical Director for Global Medical Affairs to lead their medical strategy focused on Migraine.In this role, you will ensure successful product launch, oversee evidence ge... Show more
The Senior Medical Director, Oncology Clinical Development – GU will report to the Executive Medical Director, Clinical Development Lead (CDL), Oncology Clinical Development.Medical Director will b... Show more
BioMarin is a leading rare disease biotechnology company focused on genetically defined conditions.Guided by our purpose to develop medicines that make a profound impact on people’s lives, our glob... Show more
Oncology/Solid Tumor Medical Director.We are seeking a Medical Director – Oncology/Solid Tumor to join our dynamic team.The Medical Director will have overall responsibility for providing medical, ... Show more
Ellipses Pharma is a global clinical-stage drug development company focused on progressing first- or best-in-class oncology drugs.Ellipses’ maturing clinical pipeline is progressing three clinical ... Show more
Cytokinetics is seeking an Associate Medical Director to support the Senior Medical Director in shaping UK medical strategy for MYQORZO in obstructive hypertrophic cardiomyopathy.The role includes ... Show more
Are you an experienced Medical Secretary with excellent medical knowledge? Have you used ERS and are able to do medical reports and insurance? Are you immediately available? Lifeline has a brillian... Show more
A healthcare platform is seeking a Medical Director to oversee a private medical clinic in the UK.The role allows full clinical autonomy to GPs, providing essential operational support for a smooth... Show more
FAMILY MEDICINE CONSULTANT – PRIVATE UHNW CONCIERGE (LONDON TO RHIYADH).London, United Kingdom | Posted on 19/07/2026.Apply for a prestigious Family Medicine Consultant role with an UHNW family in ... Show more
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Our client is a full-service European intellectual property firm at the forefront o... Show more
Consultant in Medical Oncology (Breast & HPB) - Substantive Opportunity - West Norfolk.An outstanding opportunity has arisen to join the Medical Oncology team at an NHS Foundation Trust serving the... Show more
An outstanding opportunity has arisen to join the Medical Oncology team at an NHS Foundation Trust serving the community of West Norfolk and the surrounding region.This is a clinically rich and pro... Show more
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.Monday to Friday, between the hours of... Show more
Position - Medical Recruitment Master.Earnings - £200,000 - £240,000 / year.Are you looking at your take home pay each month and thinking – I could be earning a hell of a lot more?.Considering goin... Show more
This well-established, and reputable law firm are looking for an experienced Legal Secretary to join their Private Client department.This role is full time and officed based.You will be working in ... Show more
Mayo Clinic Healthcare in London has an immediate opening for a bank Medical Secretary.Remote working may be available once training is completed.This position is a critical member of our healthcar... Show more
Medical Secretary Acute Paediatric Service.To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties, diary management, spec... Show more
Summer School Nurses / Paramedics\n.When registering to this job board you will be redirected to the online applicationform.Please ensure that this is completed in full in order that your applicati... Show more
Mission Practice is looking for an experienced Medical Secretary to join our multidisciplinary team.This exciting opportunity has arisen as the practice is looking to further develop the clinical s... Show more
Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Kings College Hospital Town London Salary £113,565 - £150,569 per annum excluding London Zone Allowance.Salary period Ye... Show more
%20Ltd){kind=logo}
