Talent.com
LexiaUK
Customer Success Advisor (Education)LexiaUK • Gateshead, England, UK
Customer Success Advisor (Education)

Customer Success Advisor (Education)

LexiaUK • Gateshead, England, UK
30+ days ago
Salary
£25,950.00 yearly
Job type
  • Full-time
  • Permanent
Job description

At LexiaUK Ltd we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth were looking for a dynamic Customer Success Advisor to join our friendly and passionate team based in our top-floor Gateshead office with panoramic views.

If you enjoy helping others succeed are confident delivering training over Microsoft Teams or similar platforms and love seeing customers thrive with the help of technology this is the role for you.

Tasks

This is not a technical support job. Its all about people engaging with schools to ensure they get the most from our platform. Youll be at the heart of our customer experience offering tailored support training sessions and onboarding that drive real product usage.

  • Deliver live remote training sessions to school staff via video conferencing (Microsoft Teams)
  • Help schools implement and get the most out of our award-winning software
  • Provide support via phone and email with a proactive and friendly approach
  • Participate in engaging webinars and group sessions to demonstrate best practice
  • Build strong long-term relationships with our customers
  • Book appointments and follow up with schools to maintain software usage
  • Contribute to the creation of support materials and customer resources
  • Identify new opportunities for our sales team (with bonuses for leads!)
  • Keep accurate records in our CRM system

Requirements

Were looking for someone whos:

  • A confident communicator both on camera and via email or phone
  • Highly proficient in ITespecially Microsoft Office and presentation tools like PowerPoint
  • Experienced in delivering software/product training remotely (ideally to groups)
  • Flexible and adaptableyoull be part of a fast-growing team with room to develop
  • Organised and self-motivated able to manage your own diary and goals

Benefits

  • Base salary of 25950 plus performance-based bonuses
  • Up to 37 days holiday including Bank Holidays (holidays to be taken in Gateshead school terms)
  • Access to Health Shield Private Dental & Medical Insurance
  • Perkbox employee discounts & wellbeing platform
  • Company pension
  • Regular company events

What Youll Need

  • Minimum GCSE Grade C or above in Maths and English
  • Confident working on video platforms (e.g. Microsoft Teams)
  • Eligible to work in the UK
  • Subject to enhanced DBS check due to work with schools

Bonus Points If You Have

  • Experience in delivering product/software training
  • A background in EdTech or SaaS
  • Knowledge of school environments or how children learn to read
  • University degree or equivalent

Ready to Make a Difference

If this sounds like your kind of role wed love to hear from you. Please apply with your CV and a tailored cover letter telling us why youd be a great fit for LexiaUK.

Monday to Friday 8-hour shifts

No weekend work

Office-based in Gateshead (please ensure you can reliably commute or relocate)

Holidays must be taken outside of school term time

Enhanced DBS check required (well cover this)

Job Types: Full-time Permanent

Benefits:

Company events

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Private medical insurance
  • Sick pay
  • Store discount

Employment Type : Employee
Experience: years
Vacancy: 1
Yearly Salary Salary: 25950 - 25950
Create a job alert for this search

Customer Success Advisor (Education) • Gateshead, England, UK

Similar jobs

Implementation and Support Advisor

Lexiauk LtdGateshead, England, GB
Full-time

Performance Bonuses, Pension, Perks & Up to 37 Days Holiday (inc.Join a Company That’s Driving Change in Education Technology.At LexiaUK Ltd, we believe in empowering schools with cutting‑edge educ... Show more

 • Promoted

Inside Sales & Customer Success Coordinator

ENVEA GlobalAshington, England, GB
Full-time

A leading environmental instrumentation firm in the United Kingdom is seeking a Customer Service & Internal Sales Coordinator in Ashington.This role involves supporting the Test & Calibration team,... Show more

 • Promoted

Sales Advisor

Chrysalis Talent Solutions LimitedTyne and Wear, ENG, GB
Full-time

Excellent Uncapped Commission Package OTE £70,000.Our client is a 5 star housebuilder with an outstanding reputation for delivering high-quality homes in desirable locations.Due to continued ... Show more

 • Promoted

Technical Director

Chrysalis Talent Solutions LimitedDurham, ENG, GB
Full-time

Basic | 75% Annual Bonus | 25% MTIP | £7,400 Car Allowance.Build places that make a difference.Lead teams that shape communities.Our client believes every development has the power to create ... Show more

 • Promoted

Customer Shared Services Manager

Nigel Wright RecruitmentBirtley, England, GB
Full-time

Nigel Wright is delighted to be supporting a leading manufacturing business in the North East, seeking a talented Shared Services Manager to take ownership of the daily operational delivery and ong... Show more

 • Promoted

Customer Consultant

Skipton Building SocietyNewcastle upon Tyne, England, GB
Permanent

Are you passionate about helping others and providing exceptional customer service?.Would you like to join an organisation that puts its customers at the heart of what they do?.If so, then Skipton ... Show more

 • Promoted

Campus Services Lead, Asset Management & Sustainability

University of NewcastleNewcastle upon Tyne, England, GB
Full-time

The University of Newcastle is seeking an Associate Director, Campus Services to provide leadership across asset management and facilities operations.This role is pivotal in ensuring efficient and ... Show more

 • Promoted

Customer Success Manager

Arctic WolfNewcastle upon Tyne, England, GB
Full-time

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it.Our global team of dedicated Pack members is driving innovation and setting new industry standards every ... Show more

 • Promoted • New!

Strategic Client Success Manager

CognassistHebburn, England, GB
Full-time

Cognassist is seeking a proactive client relations professional to build strong relationships with client organisations and their employees, delivering top-tier customer service.You will analyse pe... Show more

 • Promoted

Korean Speaking Customer Advisor - Remote

MTrec CommercialDurham, England, United Kingdom
Remote
Part-time +1

Rewards & Benefits on Offer; Remote working from day one! Monday Friday working hours, no weekends.Employee assistance programme Profit sharing Company pension Casual dress Free flu jabs Option of... Show more

 • Promoted

Construction Tech Customer Success Manager (UK)

TrimbleNewcastle upon Tyne, England, GB
Full-time

Trimble is seeking a proactive Customer Success Manager to champion customer value and drive digital transformation across the UK construction landscape.You will coordinate the end-to-end post-sale... Show more

 • Promoted

Sales & Retentions Advisor (FixedTerm Contract)

One Utility BillNewcastle upon Tyne, ENG, GB
£27,976.00 yearly
Temporary

Sales & Retentions Advisor | Fixed-Term Contract .One Utility Bill, and our dedicated student brand Fused Bills, are on a mission to make bills easier with a custom bills package and the option... Show more

Commission-Driven Sales Advisor - £25,087 A Year

BT GroupDarlington, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

A leading telecommunications company in Tees Valley is seeking a Sales Advisor to join its Darlington team.This role involves providing customer-focused solutions and building relationships through... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Remote Online Panelists

ApexFocusGroupDarlington, County Durham, GB
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

 • Promoted

Fitness Advisor

The Bannatyne GroupDurham, ENG, GB
Full-time

Are you passionate about fitness and helping others achieve their health goals? Bannatyne Group, a leading name in health and wellness, is seeking a dedicated Fitness Advisor to join our dynamic te... Show more

 • Promoted

Sales Advisor

Persimmon HomesBowburn, ENG, GB
Full-time

Location: Durham, DH8 (Initial Assignment).Looking for a career where your ambition meets real opportunity?.Join Persimmon Homes as a Sales Advisor.At Persimmon, we don't just build homes &mdas... Show more

 • Promoted

Outbound Sales Advisor

National Learning GroupTyne and Wear, ENG, GB
Full-time

Annual Leave (incl public holidays).Health Cash Back Plan (on successful completion of probation).We are looking for an energetic, resilient and commercially driven Outbound Sales Advisor to join o... Show more

 • Promoted

Exterior Products Sales Advisor

Hillarys BlindsNewcastle upon Tyne, ENG, GB
Part-time

Exterior Products Sales Advisor – £60,000+ earnings p/a.A flexible opportunity that works around you – full or part time.Imagine running your own business, close to home, at your ... Show more

 • Promoted

Customer Success Manager

CognassistHebburn, England, GB
Full-time

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.Use a range of data r... Show more

 • Promoted

Customer Service Advisor

TieTalentDarlington, England, GB
Full-time +1

The department is open from 08:00am until 06:00pm, with no late evening shifts and only one weekend in three.Are you someone with a wealth of life experience that could help you navigate challengin... Show more